Improving your Xero support experience

With our latest release to Xero, we snuck in a couple of really awesome improvements to our help menu. It’s just the beginning of heaps of cool new features we have planned for finding help and contacting the Xero support team, but for now you’ll still see some immediate improvements.

Searching within this menu now looks across multiple sources, including: the User Guide, FAQ help page, Xero TV and our Business Community. Each search result has a symbol to the left showing where it’s from, and there’s the option to pick and choose which sources you want included in your search. Consolidating these sources brings more information directly to you, saving time compared to searching each one individually.

Would you like help today – Xero support

If you can’t find what you need, you can always contact us in Support. This is the blue Contact Xero Support button at the bottom of the search results. By raising a ticket from within Xero we receive more information (rather than emailing) – like your organization’s name, product edition, your role, system, and browser version – all of which helps us find and get an answer to you faster.

Lastly, if you have a feature request you’ll now be directed to the Feature Request section of Community. This is where you can search for the feature you’d like and add your vote. If you can’t find an existing request, create your own that you and other users can vote on.

We’re just starting with new and better ways to make this an even better experience, and we think you’ll find this a quicker and easier way of raising any questions you have with us.  To validate that we’re already getting some great feedback from customers like Ryan Ashton using the new Xero support features and we look forward to rolling out more!

Ryan Ashton loves Xero support

 

One Comment

Marilyn
April 24, 2014 at 12:34 am

I tried this out and it is great.My only surprise is that I didn’t get the usual notification that a release was scheduled or had been performed.

Leave a Reply

Your email address will not be published. Required fields are marked *

The KPIs that matter most to your practice

In a fast-moving business world, doing the same-old stuff is a recipe for disaster. In business, you have little choice but to evolve faster, and in a better way, than your competition. Just like a boat in a rapidly moving river, you need to be paddling faster than the water to be able to direct ...

Xero and Expensify team up at Expensicon

Today Rod Drury joined David Barrett, founder and CEO of Expensify, for a fireside chat at Expensicon in Hawaii. Rod talked about the future of the accounting industry, how to build a better economy, and the power of a great business platform. He also announced Xero’s global strategic partnership with Expensify. “Expensify is in a rare ...