Xero is currently experiencing an issue with the Xero websites. The Operations and Infrastructure teams are investigating this as our highest priority to resolve the issue. We will continue to update this blog with more developments until performance is returned to normal. We’ll update as soon as we have any details.
We acknowledge the frustration this may be causing, and thank you for your support while we pull out all the stops to get this fixed.
UPDATE – RESOLVED 10:40PM GMT: We are back live. The Xero Operations team is currently investigating root causes, continuing to monitor the situation.
UPDATE: 12:04 AM GMT
On 15 February at 9:53 PM GMT we experienced a 40 minute outage to our services.
The root cause analysis has identified a bug in our management software that impacted a change to our infrastructure load balancers.
We were unable to back out the change as quickly as hoped and apologise to customers for the inconvenience and interruption to service.