Xero Performance Issues
Production Performance issues: 27th Jan GMT – current
Xero’s performance monitoring has indicated slowdowns within the Xero App. This will result in occasional but widespread slowness loading pages within Xero. The performance degradation appears to be related to load, with performance returning to normal after peak load times (9pm-5am GMT).
The Operations and Development teams are investigating this as our highest priority. We will continue to update this blog with more developments until performance is returned to normal. The next update will be at 8:30pm Weds 29th Jan GMT.
Our apologies for the delay in posting this notification. We have been actively working on a fix for the issue since noticing it yesterday and hoped to have it resolved this morning. This afternoon it became apparent that our initial fix had not worked and the issue may be on-going.
We acknowledge the frustration this may be causing for users, and thank you for your support while we pull out all the stops to get this fixed.
Performance Issues Update: 8:30pm Weds 29th Jan GMT
The team has been working overnight on the performance problem. We’re following several leads about what could be causing slowdowns in web page load times and we’re working closely with our technology partners for diagnostics.
At this point we do not have an ETA for a fix but will update with more progress by 12am Thurs 30th Jan GMT.
Performance Issues Update: 12am Thurs 30th Jan GMT
We have made changes in the Xero environment and performance has improved compared to the same time yesterday.
Performance is still not as good as we would like so we continue to focus on this issue as our highest priority.
The team is preparing more changes to bring performance back inline with our expectations and we’ll be applying these through the day.
We will update the blog again at 4:30am Thurs 30th GMT
Performance Issues Update: 4:30am Thurs 30th GMT
The changes made today have improved performance. We are still seeing some slowdowns though. The team is continuing to chase them with deep diagnostics and help from our technology partners.
We’ll be working through the evening on improving performance, and will update the blog with more news at 8:30pm Thurs Jan 30 GMT.
Performance Issues Update: 8:30pm Thurs Jan 30 GMT.
The team’s work overnight has resulted in substantial performance improvements. However we are still seeing very occasional slowdowns.
We are continuing to investigate and will make performance improving changes throughout the day.
The blog will be updated again at 2am Fri 31st Jan GMT.
Performance Issues Update: 2am Fri 31st Jan GMT
We have rolled out further changes which have improved Xero performance overall. We’re monitoring these changes to ensure that they have made sufficient improvement. The team is on standby to continue diagnostics if performance drops again.
We will update the blog 9:00pm Sun, Feb 2 GMT at the latest, earlier if performance worsens.
Performance Issues Update: 9:00pm Sun, Feb 2 GMT.
We have implemented changes that have improved application performance across the board. We are continuing to monitor the system but at this stage we believe the performance issue is resolved.
If you are seeing on-going issues, please contact Customer Care with details and we will investigate.
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