When, why and how do you use Xero Help?

Our Help Center provides a wealth of information about using Xero, including “how-to”, “getting started”, “about” and “troubleshooting” content. Over the past few months we have increased the number of videos within the help centre and these are proving popular with customers.

We’ve now created a short 2 minute user survey and are asking for your participation and insights. We would love to hear about your experiences, including when, why and how you use the Xero Help Center. We want to make sure we are providing the information you want, when you want it.

Xero Help guide survey

Our goal is to provide relevant step by step information that’s easy to locate when needed. We want to provide it in various formats because we know everyone learns differently.

We’d appreciate 2 minutes of your time to give us your point of view and help us make the Xero Help Center even better. Thanks!

Take the 2 minute user survey

 

3 Comments

Gayle Buchanan
October 17, 2013 at 5:12 pm

Thanks Sue, needed a break from my 114th bank rule – eyes were crossing lol!
Love Help .. they are so polite – even when a bit short and that Graeme is a talent

James
October 17, 2013 at 6:54 pm

Xero’s help and the support team is probably one of the most underrated benefits of Xero.
I have nothing but praise for the quality and helpfulness of support queries when i can’t find the answer myself.

Keep up the good work.

Carl
October 24, 2013 at 12:36 pm

All done, the help guide is simply that, really helpful and easy to navigate, so any assistance to improve it is a no brainer. Keep up the good work!

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