Australian Payroll – Performance Issues

23 September 00:00 GMT

We are currently experiencing performance issues with Australian Payroll.  This is affecting all payroll users and will be causing slowness and occasional freezes.

Our operations and development teams are working on a resolution and we have identified a likely cause.  We do not have a ETA for resolution at this point.  We will update again in 30 minutes.

We apologize for the inconvenience this is causing.

UPDATE (Monday 23rd Sep, 00:53 GMT) The Payroll team has identified the cause of the Payroll issues and are currently working on a fix. At this stage we do not have an ETA for rolling out the fix but we will update again within 60 minutes with our progress.

UPDATE (Monday 23rd Sep, 01:46 GMT) We have released an update that fixes the performance issues with Australian Payroll.  Thank you for your patience while we resolved the problem.



September 23, 2013 at 3:08 pm

Its working again!!!!!! 😀

Jo Williamson
September 23, 2013 at 7:15 pm

Was it also causing problems with generation of Payroll Invoices ?

September 26, 2013 at 8:17 pm

We are having some trouble with our Xero – payroll feature as well. We’re getting some errors since we started using it. We decided to reset everything and now here it is again. Can you tell us what is really happening in Xero payroll?

Duncan Ritchie
September 26, 2013 at 9:15 pm

@Tess – No the issues you describe are not related to the problem we described in this blog. Please log a ticket with our support team and they will help you sort it out.

February 6, 2014 at 5:23 pm

Is there anyway of separating annual leave from wages to enable us to view leave liability on the balance sheet report? Similarly, as an employee takes annual leave this should reduce the leave liability and also show on the wage journal as separate entry when you process the payrun?
Is there anyway of including a notes section on employee tab?

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