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Bank Feeds for Xero Personal – progress update

Posted 6 years ago in Product by Alastair Grigg
Posted by Alastair Grigg

Back in April we advised a delay in getting started on developing automated bank feeds into Xero Personal. This was due to the improvements required to our underlying banking integration platform to manage the continued growth in use of bank feeds with Xero.

This work took several weeks longer than expected but the team are now full steam ahead connecting Xero Personal into the banking platform. However, with this later than anticipated start we won’t make our target of a July/Sept quarter release – it will slip into Oct/Dec. We’ll keep you up-to-date with progress.

We’re aware there will be frustration with this further delay and we’ll take that on the chin. As is often the case with software projects, there are a lot of moving parts and dependencies beyond our direct control. We are as keen for the release as you are.

On the upside, while some of the underlying platform work has been happening we have forged ahead on related feature development, specifically the new sorting rules released in July. These make it quicker and easier to sort your transactions. The enhanced sorting logic is required to ensure sorting happens as expected with the different forms of transaction descriptions contained in the bank feeds from Yodlee.

We’re also upgrading all the charts to eliminate the use of Flash (this change is essential for iPad users) and a bunch other features and smaller improvements, such as the ability to put notes on transactions.

These additional features, along with the bank feeds, will combine to create a bumper next release for Xero Personal that will be worth the wait.


Sara Goepel
November 27, 2012 at 12.34 pm

@Darren and @Nick B: we’re nearly there with the release — the final pieces have taken a little bit longer than expected, so we’re now targeting the second week of December.

Nick B
November 27, 2012 at 6.41 pm

Sara, thanks for the update, at last. Communicating with the customers, helps to keep the customers in the loop.

November 29, 2012 at 12.06 pm

Excellent, once these go live I’ll be considering returning to Xero. Matt Vickers mentioned in a previous reply that certain institutions support direct feed integration such as HSBC in the UK and PayPal. Will these also be supported as direct feeds within Xero Personal without the need for Yodlee?

Matt Vickers
November 30, 2012 at 8.01 am

Hi @Andy – a direct feed in Xero Business does not necessarily mean that we are able to supply a direct feed in Xero Personal – all feeds have an associated cost and currently it’s not affordable for us to provide data using the same process that we have for business. That may change, but for now feeds in Xero Personal will be supplied via Yodlee.

Gary Ashby
November 30, 2012 at 8.28 pm

Thanks very much Alastair.

I look forward to this. I thought this might have been a feature limitation with Xero Personal.

Look forward to it.

Gary Ashby

December 2, 2012 at 8.23 am

Notice another service has cropped up which offers everything Xero promised to offer but continues to fail in doing. You guys had two years to corner the market and have largely failed. All the early xero adopters are tired of waiting for bank feeds. Another Yodlee powered service called OnTrees for the UK market looks amazing with bank feeds standard

Nick B
December 3, 2012 at 8.44 pm

> but for now feeds in Xero Personal will be supplied via Yodlee.

so what the practical effect of having feeds via Yodlee, as against a direct feed ? Would a user be able to spot the difference ?

Also is someone able to answer my question of 12 November ?

Matt Vickers
December 4, 2012 at 2.41 pm

Hi @Nick – feeds are quicker to set up. You won’t need to fill in any paper forms, though unfortunately we’re unable reuse any feeds you’ve already got set up for Xero business – they will need to be set up in Xero Personal independently.

Yodlee requires you to share your online banking credentials with them so they can login on to your online banking on your behalf. Quality of the data supplied varies depending on the data available in online banking and the reliability of the financial institution’s online banking service.

December 5, 2012 at 12.49 am

I’ve used services before that aggregate from Yodlee. They have excellent support for institutions — rivaled only by Quicken/Mint.

December 6, 2012 at 8.19 am

Ok Xero, so second week of December is nearly upon us. Are your clients going to be able to have live feeds set up and if so what is the process.
I’m in NZ and am keen to know what I need to do for this to happen, as well as banks supporting, cr cards and are you expecting any bottlenecks with processing.
Like most am keen to see if this is really happening but very frustrated with the delay.
Please sort it out!

December 6, 2012 at 10.04 am

OK, it may technically be the second week of December, but the first business week. Hold fire and then unload next week I reckon 🙂

Sara Goepel
December 6, 2012 at 12.07 pm

@Fergal: Feeds are coming next week, and since they’re through Yodlee, there won’t be any bottlenecks or waiting time to get them setup.

Robert Huber
December 7, 2012 at 10.18 am

Does the fact that it is Yodlee feeds mean that it will only be for UK/NZ banks, and that the US Banks and Brokers will be later “sometime”?

December 8, 2012 at 12.02 am

A list of banks would be great…? I use a few online only Australian banks (Ubank etc) hope they are all supported!

December 9, 2012 at 10.49 am

How will we be notified when this feature is available?

Alastair Grigg in reply to Sara
December 9, 2012 at 7.08 pm

@Sara: We’re releasing the automated feeds tomorrow, accompanied with the usual in-app notification and release blog.

@Robert, @Brendan: We’ll be releasing virtually all feeds that are available through Yodlee, including a large number of US financial institutions. The release blog will include a link to our Xero Personal community site where we will list the NZ, AU and UK banks for which feeds will be available. Unfortunately, feeds for UBank in Australia aren’t currently available from Yodlee.

After the release you can easily check the availability of feeds for any bank from a bank account setup within Xero Personal.

December 10, 2012 at 6.29 am

Great, thank you Xero for this Christmas present!

December 10, 2012 at 8.20 am

Bank feeds from Chrome (commonwealth bank) end with the following error:
Oops! Google Chrome could not connect to

Seems to be working on Internet explorer though. I will keep u updated.

December 10, 2012 at 8.35 am

Update from above – Works very well on Internet Explorer. Bank feeds are very quick.

Thanks team.

December 10, 2012 at 10.28 am

Worked in IE however now all my accounts don’t show a balance and are asking me to add it – shouldn’t they have just continued on from what was manually reconciled? It didn’t add transactions until today either – only until about 26 November or December 6.

Alastair Grigg in reply to Damian
December 10, 2012 at 12.23 pm

@Damian: when a bank account is switched over to automated feeds we can’t be certain of the new balance because we don’t get the balance in the feed. Just click update balance and confirm the balance for the date asked, being the end of your latest automated feed and you’re done.

December 10, 2012 at 11.44 am

St George Bank in AU is not supported? Is yodlee useable there as it is (I think) for business in Australia? My St George accounts have feeds in xero for business but not personal, and they’re my primary accounts. Great to see support for CBA, can’t connect though, 10 minutes and still no feed.

Alastair Grigg in reply to James
December 10, 2012 at 1.30 pm

@James: We’d held back feeds for St George Bank as it was one of the Au banks we hadn’t had the opportunity to test from Xero Personal, although you are right it is generally working well for Xero Business customers. Hope to have an updated ETA on St George in the next couple of days. CBA should be working fine, but we did notice some issues in testing when customers had applied ‘nick names’ to their accounts.

@Damian: Yes, it will generally be to ensure interbank settlement has been completed (further extended when refresh happens just after a weekend) and full transaction details are available.

December 10, 2012 at 1.05 pm

Np mate, done. Is there a reason the updates are always a few days behind, is this on purpose because sometimes EFTPOS transactions don’t update descriptions for a few days maybe.

December 10, 2012 at 2.13 pm

none of the feeds work for me 🙁 .. Amex, HSBC and St George…

December 10, 2012 at 2.59 pm

I have Xero Personal through MoneyMap – do I get feeds now or is there yet more limitation on my type of account? I can’t see the link anywhere to commence getting feeds into my personal accounts?

January 7, 2013 at 11.27 am

Any word on when St George feed will be available? Thanks.

January 9, 2013 at 11.52 am

Hi Guys,

I live in the UK, banking primarily with Natwest, Barclays & MBNA (MBNA & Virgin Amex via MBNA).

Are you guys able to support that, or at the least support Natwest accounts as a starter?

Thanks in advance,

January 12, 2013 at 11.52 am

I am disappointed that ‘direct’ bank feeds are not available in Xero Personal in the same way that they are in Xero Buisiness. I will not be giving my bank credentials to Yodlee, despite the security assurances, as it violates the T&C with my bank. If it is a matter of cost, why not have this as an optional paid add-on?

Matt Vickers
January 18, 2013 at 8.36 am

Hi @Marcel & @Gareth – if a feed is available in business it should now be available in personal too. St George should be there along with Natwest & Barclays. Some customers are reporting issues with the St George feed presently, we’re investigating.

@Georgie: We’re considering a few options – a paid add-on is one of them. Great to know that approach has your support.

Nick Barbalich
February 7, 2013 at 5.37 pm

These Yodlee feeds are rubbish !!

Its 07 Feb 2013, and I still have not received all the transaction from my bank accounts up to the end of January !

My bank is Westpac NZ, so I suggest they have a resonable online banking service. I can see all the transactions when I go online via the bank, but it seems that the XERO personal feeds are taking more than 5 working days before they come through !!

My xero feeds says it was last updated on 2 Feb, but the last transaction received is 30 Jan 2013.

Is there any explaination as to why this is so SLOW.

Again, this delay on receiving transactions was NEVER explained to the customers in advance.

Nick Barbalich
February 12, 2013 at 1.38 pm

Its the 12 Feb, and a whole lot of transactions have come through up to 7 Feb (thursday). It seems that these Yodlee feeds only operate once per week, and then go back to sleep.
Again this was never explained to the customers.
I think XERO should be able to do better.

February 13, 2013 at 12.08 am

Tried for the last 2 nights to get feeds from NAB in Aus and constant connection problems. Have not been able to get a feed for my NAB credit card since switching to Xero a week ago. Is this a problem with NAB or are these feeds working irregularly?

Matt Vickers
February 13, 2013 at 12.21 pm

Hi @Nick – there was a problem with some overnight refreshes the last few days which may have held up delivery of some data but this has now been resolved. Data should be coming through near-daily for non-MFA feeds. If you’re still having problems please contact our support team at

Hi @Chris – I see you’ve contacted support, I’ll get them to get back to you to see if we can help.

Nick Barbalich
February 15, 2013 at 5.53 pm


Thanks for the response. I will monitor this more carefully. Can you explain what ‘non-MFA feeds’ means ?



Matt Vickers
February 18, 2013 at 11.07 am

Hi @Nick – MFA refers to multi-factor-authentication. It’s a bit of a mouthful! It refers to when a bank requests one-time tokens or asks security questions when you login to your online banking. When a bank uses MFA, it means that the information used to login changes every time you use the site. When a bank does this, Yodlee usually can’t access and retrieve your data independently, as it doesn’t have all the authentication information it needs to do so. This means that the owner of the account must initiate the retrieval of data, so that they can supply the one-time information (the MFA challenge) when the bank presents it.

Non-MFA refers to banks that do not use MFA, and where Yodlee can therefore retrieve your data for you without you initiating the retrieval.

Robbie Dellow
February 18, 2013 at 1.47 pm

Hi @Matt (and @Nick). Of course, using MFA does provide a more secure approach to data security but has been proven to be vulnerable, albeit much less than passwords. Here is one such article referring to the vulnerabilities behind the RSA tokens, which I guess, we are all familiar with, that banks sometimes provide customers.
As we move from desktops to accessing more and more sensitive information on ‘the cloud,’ data security will become paramount. I am astounded by the blase attitude some banks still take to this issue.

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