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Unexpected extension to scheduled maintenance outage (updated)

Posted 4 years ago in Xero news by Alastair Grigg
Posted by Alastair Grigg

We have just had to extend a what was planned to be a short 5 minute maintenance outage due an unexpected network issue within our hosting infrastructure. We are working on resolving this and will provide an update on expected resolution timeframe shortly. Our apologies for any inconvenience caused.

(UPDATE) We are back online as of Tuesday 8th 18:55 GMT. We are still completing an review of what occurred but it appears to be a network configuration issue with the system’s database servers. We are not expecting any further problems.

(UPDATE) Confirming that the extension to the maintenance outage was caused by a network configuration issue between two of the underlying database cluster nodes. We choose to delay bringing the system back online until the network issue had been resolved so as to ensure the fault tolerance within this database layer was functioning correctly.


May 9, 2012 at 6.50 am

Hi Alastair… love the zap & coffee clip LMAO

Fed you so much coffee it must be time for a wee break LOL

Gayle Buchanan
May 9, 2012 at 7.02 am

no worries guys – off for that break as @SM suggested (Craig AKA Mr Orange – you still make me laugh when I zap you!)

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