System performance update (update)

A few Xero users will have experienced slow performance with some aspects of the application yesterday between 10pm and 3:30am GMT or 11am and 4:30pm NZT. In a few cases the slowness will have caused the user to receive an error response from the application.

The slowness corresponds with the peak usage time for the Xero application and we expect to have reduced performance during the same times today.

The performance issue has been caused by a sudden increase in the number of Xero users combined with a high uptake of the new Report Packs functionality for New Zealand users. Reporting usage increased by 10-20% compared to the same time last week.

We have a number of actions underway to resolve this issue including the implementation of additional capacity that we expect to be online today.

Update  (1:00am GMT, 2:00pm NZT): System performance has been much better today however it is still a little worse than normal.  Our QA team are ensuring the new capacity operates as expected and we still plan to bring this online before the end of the day.

Update (4:00am GMT, 5:00pm NZT): We have brought additional capacity online and the system performance has improved.  We have additional capacity that should be online early next week and a number of other actions underway to reduce the system load.  Performance is expected to be back to normal however we will continue to monitor this closely.


Gayle Buchanan
February 2, 2012 at 9:44 am

thanks for letting us know (thought it was the rain!) – much appreciated

February 2, 2012 at 9:52 am

growth is such a nice problem to have :)

John Appleton
February 2, 2012 at 1:55 pm

We thought there was something wrong with our computers so pleased to learn that the problem was at your end.

Call Reporting
February 2, 2012 at 1:49 am

Nice post! You definitely did a good job of explaining this issue really clearly. I’m anxious to read some of your other posts.

March 3, 2012 at 11:22 am

We are still experiencing problems where item prices are blank and lines are re arranged in invoices will this be rectified soon

March 3, 2012 at 2:35 pm

I agree with Sarah the lines rearranged in invoicing looks very unprofessional and the system is still very slow

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

7 business apps to take to the beach

Summer has finally arrived in the UK and Brits all over the place are no doubt collectively yearning for a beach holiday. But for small business owners, that heady feeling of freedom is often replaced by worry at the prospect of leaving their business at such a critical time. A OnePoll survey conducted on behalf ...

Payroll for Maryland and Tennessee

Following on from the release of Colorado and Indiana, we’re pleased to announce the availability of Xero Payroll to businesses located in Maryland and Tennessee. Small businesses represent over 97.5 percent of all employers in Maryland and Tennessee. By bringing seamless accounting and payroll to these small businesses we’re helping tackle the complexity of payroll. ...