Intermittent Connectivity Issues (Resolved)

We are currently experiencing intermittent Internet connectivity issues to our primary data centre. This may be preventing access to Xero for some customers. Our operations team are working to identify the cause of this issue.

We will provide any updates, including expected time for the service to be restored, as soon as we have more information.

UPDATE (Friday 11th Nov, 21:15 GMT) – We detected minor Internet connectivity issues between 19:30-19:40 GMT, 19:50-20:00 GMT and 20:40-20:45 GMT that impacted a small number of users. We are continuing to monitor the situation.

UPDATE (Friday 11th Nov, 0:51 GMT) – on further investigation it seems these connectivity issues were only affecting our own monitoring systems and few if any customers were actually impacted, reflected by the fact that no customers reported any issue with accessing Xero over these times.

It is difficult to determine the level of impact on customers globally from these sorts of Internet connectivity issues and we do like to communicate any concerns we have as early as possible. In this case we were seeing less active customers on the system than is usual for that time of day, but this now appears to be just due to decreased customer usage today.

2 Comments

Rod Drury
November 11, 2011 at 9:29 am

Running speedily in SanFran, Rod

Gary Turner in reply to Rod Drury Xero
November 11, 2011 at 9:36 am

Looks OK here in the UK.

Leave a Reply

Your email address will not be published. Required fields are marked *

The latest on Xero’s developer platform

If you’ve listened to Rod talk about Xero lately, you’ve probably heard him mention “the end of the beginning”. We’ve built beautiful accounting software and while that’s really cool, we’re only really getting started. That’s as true for Xero’s accounting software as it is for our Developer Platform. Having 500+ certified add-ons and thousands of ...

Trust is imperative when starting a digital business

The rules of trust are changing. Where customers used to trust large financial and commercial institutions without question, now that trust needs to be earned. This is benefiting start-ups and small businesses that offer accountability and a personal, authentic experience. Technology, whether in the form of social media or seamless programming, is greatly contributing to ...

  • Xero
  • by Sarah Allison