Unexpected outage (fixed)

Looks like we’re having some network related issues with Xero. Seems to affecting certain ISP’s globally, so for some users all of Xero’s sites are running perfectly and for others they’re all being affected. We’re working on this right now and will look to be back as soon as possible.

Check for updates either on Twitter or on this blog post.

UPDATE (August 26, 11:36 PM GMT): Looks like the network issue is a routing problem. We are working with Rackspace and our upstream providers to identify the root cause and to resolve this as soon as possible.

UPDATE (August 26, 11:46 PM GMT): The Rackspace Senior Network Team are working on a resolution – seems they have identified the issue.

UPDATE (August 26, 11:50 PM GMT): Fixed. Looks like the routing issues have been solved and all our affected sites have come back online.

UPDATE (August 27, 12:30 PM GMT): Everything seems to be back to normal. We sincerely apologize for any inconvenience this outage may have caused. You can read more about the issues that caused the outage here: http://www.xero.com/blog/2011/08/xero-outage-network-routing-issue/

3 Comments

Daemon
August 8, 2011 at 12:04 pm

Is trhere anything we can do to help by way of testing etc..?

Craig Walker
August 8, 2011 at 12:14 pm

Thanks for the offer – not at this stage but will definitely want some testing done once we’ve identified the issue.

Craig

Daemon
August 8, 2011 at 12:34 pm

Thanks for keeping us updated. I’m back online here is Brisbane.

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