Unexpected outage (fixed)

Looks like we’re having some network related issues with Xero. Seems to affecting certain ISP’s globally, so for some users all of Xero’s sites are running perfectly and for others they’re all being affected. We’re working on this right now and will look to be back as soon as possible.

Check for updates either on Twitter or on this blog post.

UPDATE (August 26, 11:36 PM GMT): Looks like the network issue is a routing problem. We are working with Rackspace and our upstream providers to identify the root cause and to resolve this as soon as possible.

UPDATE (August 26, 11:46 PM GMT): The Rackspace Senior Network Team are working on a resolution – seems they have identified the issue.

UPDATE (August 26, 11:50 PM GMT): Fixed. Looks like the routing issues have been solved and all our affected sites have come back online.

UPDATE (August 27, 12:30 PM GMT): Everything seems to be back to normal. We sincerely apologize for any inconvenience this outage may have caused. You can read more about the issues that caused the outage here: http://www.xero.com/blog/2011/08/xero-outage-network-routing-issue/

3 Comments

Daemon
August 8, 2011 at 12:04 pm

Is trhere anything we can do to help by way of testing etc..?

Craig Walker
August 8, 2011 at 12:14 pm

Thanks for the offer – not at this stage but will definitely want some testing done once we’ve identified the issue.

Craig

Daemon
August 8, 2011 at 12:34 pm

Thanks for keeping us updated. I’m back online here is Brisbane.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

7 business apps to take to the beach

Summer has finally arrived in the UK and Brits all over the place are no doubt collectively yearning for a beach holiday. But for small business owners, that heady feeling of freedom is often replaced by worry at the prospect of leaving their business at such a critical time. A OnePoll survey conducted on behalf ...

Payroll for Maryland and Tennessee

Following on from the release of Colorado and Indiana, we’re pleased to announce the availability of Xero Payroll to businesses located in Maryland and Tennessee. Small businesses represent over 97.5 percent of all employers in Maryland and Tennessee. By bringing seamless accounting and payroll to these small businesses we’re helping tackle the complexity of payroll. ...