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Satisfaction yardstick

This year’s Software Satisfaction Awards are rolling into view again and so this is a chance to take part in the annual SSA survey to answer a couple of quick questions about your experiences of using Xero.

This year we’re listed in two categories, an Accounting & Finance category open to all Xero users and an extra category if you are also an accountant or bookkeeping Xero Partner using Xero in your practice.

So, if you’ve got a spare 2 minutes to file your vote, we’d be very grateful – the survey closes in a couple of weeks on June 20.


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Maureen Porter
8 June 2011 #

Done, with good ratings apart from value for money (at least for N.Z. customers). We pay quite a bit more comparatively than U.S. clients, which we’d like to see addressed (and we know we’re not the only ones!).

Blair Hughson
9 June 2011 #

Interesting point Maureen, I hadn’t ever looked in to that.. it seems US customers get the medium plan for US$29/mth (roughly NZ$35) compared to our NZ$49+gst/mth. Wonder if there is any reasoning there other than they’re a more competitive market?

Gary Turner
9 June 2011 #

This is something we track quite closely as there are a couple of reasons for the variances you’ll notice between the different editions of Xero. One of the biggest is that while the Global Edition of Xero you’re comparing is indeed priced in US Dollars it actually contains no US country specific functionality and lacks some of the other features found in other the full country editions of Xero for the UK, Australia and NZ.

When we launch a full US country edition of Xero then we’ll have to review our US pricing to both reflect the extra investments we require to build country specific versions while trying to ensure we’re still competitive in each market, but what’s drawn more distance between the various pricing plans lately are the shifts relative exchange rates. The difference between the Global Edition and the other country editions in dollar value terms hasn’t changed in a long time, but the currency exchange rates have.

PS. Thanks for voting! :)

Blair Hughson
9 June 2011 #

Fair enough Gary, cheers for the explanation. For the record, it’s still a bargain at $49.

Samantha Cranny
27 May 2013 #

Xero is fabulous but its the same old same old ripe the Ozzie and NZ off!!! Seriously the response doesn’t cut it and there is no way it should be priced so excessively to the States its nearly 40% more expensive – Give us a break!!! actually Xero is doing themselves an injustice because if it was more moderately priced others would come I the droves so greed doesn’t always mean growth…. Think About it!!!

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