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Xero Answers updated

Posted 8 years ago in Product by Catherine (OG)
Posted by Catherine (OG)

Xero Answers, the community site for Xero Personal, has been running a couple of months now and the questions are piling up – thanks everyone for helping build it into a valuable resource.

Along the way we’ve had some good suggestions from those using it, and we’ve noticed lots of similar questions being asked, so we’ve fine-tuned a few things to help you get more out of the site. Perhaps this will encourage those of you who haven’t jumped in to answer or share ideas about being smart with money, to give it a go.

Next time you visit Xero Answers you might notice the following changes or new things:

  • More topics!
    Most questions were ending up in the ‘Using Xero Personal’ category and with almost 200 questions in the site now we could see some clear groups of questions emerging so we’ve added these as new topics. Also makes it a bit easier to browse if you’re interested in the range of questions being asked on a particular topic.
  • New ‘Recently Answered’ tab
    Too many good follow-up answers and suggestions from you on earlier questions weren’t being seen by other users on the site so we’ve added this list of questions that have had an answer added recently.
  • Browsing through questions
    Browse the whole list of questions by clicking the ‘More’ button at the bottom of the questions on the home page or drill into a topic and page through questions from there.
  • Search
    We’ve smartened up the search that goes on behind the ‘Ask’ button when you’ve entered your question or keywords. We found that lots of similar questions were being posted on the site because search results weren’t returning closely matched words and phrases. Now when you search you’ll hopefully get better results as well as some suggested pages from the Xero Personal Help Centre.

Don’t forget to upload a picture to your profile (use the ‘My public profile’ link at the top right of the screen when logged in) – as more of you are able to answer other people’s questions it will be nice to see who’s helping out!

Don’t be shy – this is a place for you to create a great resource for ideas and information about Xero Personal – we’d love to see you!

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