Introducing Xero Answers

What features do you want in a mobile version? What do you focus on more: spending less or saving more? Couples: do you share accounts or keep them separate?

Introducing Xero Answers

We’ve seen how excited people are about sharing their ideas on using Xero and being smart with money. So we’ve expanded the Xero Personal Help Center with a place for you to post your own questions, get answers and share your ideas with everyone in the community.

It’s a great way to get quick answers, share your ideas, plus a nice way for us to ask you questions about how you use Xero and how you manage your money.

Please take a quick look now, post some questions and share your ideas with us and everyone else.

Help us get the ball rolling so Xero Answers isn’t just zero answers!

Also, let us know if you’d be interested in Xero Answers for Business.

3 Comments

Adrian Pearson
June 6, 2010 at 8:29 pm

This is an interesting and potentially very useful initiative. I can certainly see how it helps you guys but I am not sure how well it will serve users – it depends on the degree of control exerted by Xero I think. I will ask our own community members (who are predominantly business users) to try to gauge their opinion.

Catherine Walker
June 6, 2010 at 6:59 am

Hi Adrian,
We’d hope our sites would be very open user-driven communities with Xero participation as appropriate – whether this be to answer questions that members are unable to or seek feedback on particular product features or general topics. Is this what you meant by ‘control’?

Thanks for posting the question on xerousers.com – it will be useful to hear the opinion of your members. To be honest a Xero Business community would likely be in competition with the one you have established (sorry about that) but it doesn’t need to be one or nothing. The level of participation Xero has on your community is somewhat careful, as it would be on our own user community – while we love seeing and encouraging business and finance-based discussion, we have to be careful around any small business or accounting advice we provide so we will tend to stick to discussion on specific Xero product questions and leave the rest for community contribution.

Hope this sounds reasonable and it would be great to see more on how people would like a user-based community to be run.
Regards, Catherine

Leon
June 6, 2010 at 11:38 am

I notice that Xero Personal is only available to BNZ or business customers. It seems like an odd decision to limit your potential customers as such.

I’m with ASB, and I certainly won’t be switching, as their service to me has been stellar for the past 10 years.

I really hope your business model doesn’t rely wholly on the banks paying you to integrate (ala Mint.com), or that you have an exclusivity agreement with BNZ, given their market share.

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