How do you feel about Xero right now? With our release today you would have noticed the arrival of what we call ‘smiley faces’.
To deliver our best service and drive continuous improvement we’d love to know how you are feeling about Xero. This is where our ‘smiley faces’ come in. At the bottom of the Dashboard page and when you send a request to Customer Care you will be presented with three faces that you can select to illustrate how you feel overall about Xero at any particular time:
- Green smiley face – you are happy. Yay!
- Yellow face – you are so-so or okay. Meh.
- Red grumpy face – you are unhappy. Grrrr.
When you select a ‘smiley face’ from the Dashboard you will have the option to send feedback, if you want to.
As a company we have a Key Performance Indicator (KPI) that is tied to how you feel about us – so please select green if you’re happy. Our first smiley (green-woohoo!) came from TomB in the UK who wrote:
“You’ve made me love doing accounting”
That’s awesome, thanks Tom.
So even if you have had no need to be in contact with us – we are hoping this will be a useful and easy way for you to let us know how we’re doing.