IDC Case Study on Xero

idc-logoMicrosoft commissioned IDC to write a case study on Xero back in August 2008.

This is part of an ongoing program from Microsoft to encourage software vendors to move to Software + Services by sharing partner stories.

Xero was an obvious candidate for a case study as we are one of the first Microsoft Gold Partners to establish a business purely on the Software as a Service (SaaS) model.

Xero IDC Case Study August 2008 (PDF 109k)

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Make Xero even better with customer research panel

At Xero, we love talking to our customers. Our head designer Andy Hovey explains, “design-led means we put customer needs before Xero needs…we ask questions, listen and observe, because we can’t design what we don’t understand”. That’s why we’re sending our small business owners an invitation to join our customer research panel. We want to ...