Xero Help

If you’ve ever wondered how much help there is in Xero, here I am with a printed copy of the user guide as it is today.

We very rarely print it out because almost every week I am updating it as new functionality or improvements are released into Xero so seeing it printed was definitely a photo-worthy occasion. Now my parents can see that I have indeed been very busy at work and that’s why I haven’t called them much lately – hi Mum and Dad!

For those of you that use Xero, contained in this document is all the help that you get to via the “Show help for this page” links and orange “What’s This?” tips – when you work out how many screens there are in Xero and that just about all of them have help and/or tips then you see why this document is so large.

I’ve written the help in the new Microsoft Word 2007 with chapters, images, references, numbering and formatting for reading as a traditional document and we’ve written our own processor that strips out the elements that make sense for a print copy and reassembles the content into individual html pages or pop-up tip windows attached to each screen in Xero.

Because the help is driven from one place and in a program I am familiar with, I am able to update any element of the help whenever a new feature is released. This also means that if any part of the help is unclear or doesn’t make sense to you it is not difficult for me to change things around or reword tricky bits so just let me know – there’s an email address on every help screen.

3 Comments

Online accounting software news from Xero » Blog Archive » Building Help Center
April 24, 2009 at 9:53 pm

[…] worked pretty well – Catherine would write the help in Word 2007 with an eye to webifying the documents (lots of styles, bookmarks etc) and we wrote a […]

Sue Burgoyne
November 21, 2014 at 10:23 am

Hi, I am processing a Customs invoice on an import and Xero keeps calculating my GST incorrectly. Amount is $46.36 + 15% GST($6.95) = $53.31, but Xero keeps calculating the 15% GST on $46.36 as $6.84? Can you please help, this is throwing my balance out.
Thanks

Nigel Piper
November 25, 2014 at 11:11 am

@Sue. I understand our guys have reached out to you by e-mail and you have resolved the GST inclusive setting.

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