With the whole team on board, and being able to track their time, Emmerman Boyle finally had visibility over what they’d been missing.
More profitable compliance work
XPM has made tax return and compliance work far more efficient, which has resulted in a huge improvement in profitability. With a robust platofrm and solid processes, the firm has been able to reduce labour input costs by an average of 30% to 50%.
“We're doing the same work that we were always doing, but we're doing it better and faster,” says David.
Emmerman Boyle can now clearly identify the amount of time spent per client, and see when the time spent is higher than expected. When this is the case, having high-quality data means the staff can have a productive conversation with the client about what the firm's worth.
Seeing the real cost per client has given Emmerman Boyle the ability to benchmark new clients againist other clients in similar industries, and price accordingly – avoiding a surprise bill scenario.
“We can say to a new client: 'based on our experience with other clients in our similar industries, this is what the number should be,” says David.
XPM’s report builder gave David and Kevin insight into the overall performance of the firm, as well as the flexibility to dig deeper into the data when required. These insights helped them share what mattered most with the team to build engagement, and fix any process gaps that had been revealed.
“The key to success with XPM was being able to create specific reports that I could filter in the way I wanted to,” says David. “I was able to customise them to what I wanted and I could deliver those out to team members, so that they could see some of their own data.”