Support that's always there for you
Our support team is available 24/7. Just log in and ask your question at Xero Central. Whatever timezone you’re working in, someone will be there to help.
You’ll need to login with your Xero credentials. You can tell us which Xero organisation your question refers to and also attach any relevant documents or files including screenshots.
Manage the cases you've raised in My cases
Once you’ve sent us a query, you can look up how it’s progressing in My cases within Xero Central. There you’ll see who’s assigned to your case, its status, the expected response time, and your conversations with your support specialist.
You can add additional information at anytime. We’ll notify you by email when there’s a new response to your case.