Australian Product Specialist and Support Staff

Xero is launching soon in Australia are are looking for people who are passionate about providing an innovative new accounting solution that make a difference for small businesses and to be amongst our first staff on the ground in Australia.

Xero Product Specialist (Australia)

We’re looking for the best and the brightest to help expand our network of customers, accountants and other partners who help promote and use this exciting new online accounting system.

Are you a potential Xero?

• You’re experienced with small business accounting solutions, ideally with some experience in support and implementation roles as well time spent working with sales teams and partners
• Able to support sales teams and marketing partners with product demonstrations and presentations, and train accountants in the use of Xero
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Interested? We’d love to hear from you. Please email your CV to careers@xero.com

Xero Customer Support Analyst (Australia)

This is your opportunity to be part of our all important and widely acclaimed customer support service.

What do you need?

• A solid understanding of small business accounting, a passion for all things web and a willingness to go the extra mile
• Outstanding communication skills and an enthusiasm for building strong relationships
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Interested? We’d love to hear from you. Please email your CV to careers@xero.com

Documentation Assistant

We are looking for someone to assist our Documentation Manager in maintaining and extending Xero’s excellent online help and user guide. This is an ideal role for a talented and motivated junior technical writer to join an exciting company providing an innovative and global online service. The role is based in Wellington.

Do you love helping people to understand through writing and know how to use apostrophes correctly?

We are looking for someone who:

• Has excellent written English using a variety of styles and can effectively explain technical concepts.
• Doesn’t necessarily have an accounting or small business background but some technical or documentation writing experience is required.
• Has an eye for detail, is resourceful, confident and has very high standards.
• Is completely confident with the web and Microsoft Office, and basic HTML and graphics manipulation skills would be an advantage.

Interested? We’d love to hear from you. Please email your CV to careers@xero.com

Associate Customer Support and Billing Analyst

Xero needs someone to provide support and advice to our customers; respond to customers account and billing enquiries; and to facilitate the establishment of bank feeds and payment authorities for customers.

We are looking for someone who can:

• Complete the daily invoicing and invoice collection processes.
• Undertake credit control procedures in conjunction with Financial Controller.
• Facilitate the establishment of bank feeds and payment authorities for customers.
• Assist in the review, classification and prioritisation of customer support requests received through the online support web-form or directly by email.
• Where assigned an issue, respond to the customer by email, within our targeted initial response times, to either resolve the issue or request further information/clarification regarding the issue.
• Maintain a high quality of written communication in an agreed style and format.
• Where necessary, assign issues to either the technical and/or product team members for their input in diagnosing and providing the customer with a resolution to the issue.
• Where appropriate arrange to telephone the customer or assign the issue to a product specialist to call and expedite the diagnosis and resolution of critical issues.
• Track issues that are assigned to other team members and work closely with them to ensure timely resolution and closure.
• Contribute to the continuous improvement of the Xero customer care service, including both the Xero application functionality and the associated internal service delivery platforms (Sub Xero and BOSS).

Interested? We’d love to hear from you. Please email your CV to careers@xero.com