Last Tuesday we published the first major update to Xero Touch for Android since the native app was first released back in February. Read on for a summary of what was in the release, the history of Xero Touch on Android, and the implications of OS fragmentation for support.
The major item you’re likely to notice is initial support for Files for Xero. Previously you could only attach a single picture to a receipt, but now you can attach as many as you like. This creates a foundation for our next two Android features: attaching files to invoices, and accessing the main files inbox.
Under the covers, we’ve also refactored segments of the app (particularly authorisation) into Android library projects. Xero Touch isn’t going to be the only mobile app we release, and this refactoring means that a lot more code can be reused for new apps. A more modular codebase also makes it easier for us to develop and test new features.
That’ll come in handy as we move to a more regular release cycle. Already the native version of Xero Touch has seen more regular releases, every five weeks on average (as opposed to five months for HTML5). Our customers also seem to like it a lot more. The HTML5 implementation at one point dropped down to a 2.4 star rating, but the current combined rating for the native releases is over 4 stars! It’s unfortunate that the ratings assigned to the old version of the app persist; this is why the overall app rating is only 3.55.
|HTML5||1.x||1 Oct ’12||228||700||3.07|
|Native||2.0.3+||19 Feb ’14||260||1079||4.15|
SMB Tech Tips by Gene Marks: Gene Marks is a small business owner, technology expert, author and columnist. He writes regularly for leading US media outlets such as The New York Times, Forbes, Inc. Magazine and Entrepreneur. He has authored five books on business management and appears regularly on Fox News, Fox Business, MSNBC and CNBC. Gene runs a ten-person CRM and technology consulting firm outside of Philadelphia. Learn more at genemarks.com.
Back in the day, when I talked to small business owners like myself, no one knew what CRM (Customer Relationship Management) was. Now, everyone seems pretty familiar with the concept, and the more well-known applications like Salesforce.com, SugarCRM and Batchbook. But the sad fact is that even though many know what CRM is, most still aren’t using CRM systems very well. In fact, of the 600 clients my company serves using various CRM systems, I’d say only 20 percent of them are really doing the right things. And what are the right things? It’s all about three words.
1. Integrate. A CRM system should not be on its own island. It should be talking to other systems — which means that your CRM software should be exchanging data with your accounting system, website and other databases. So when you choose a CRM application, make sure it has links into these other systems. When you view a customer’s record, you not only want to see their activities, notes, emails, pipeline and other CRM data but you also want to know their order history and whether or not there are any outstanding invoices.If you’re a Xero user, then check out the many CRM systems that partner and integrate with Xero. Also, Xero just introduced a new CRM-like feature called Smart Lists that let’s you search your customer data to create highly targeted lists that you can export to a CSV file to use via your email system or export to Constant Contact for targeted email marketing campaigns. The main point here is to centralize your customer data. Don’t be stuck doing duplicate entry. Don’t fall victim to bad data. Integrate.
I’ve been working with Mulcahy and Co., a mid-sized firm based in Ballarat, for a while now and I’m excited that they have made it to Xero Platinum Partner.
As one of the top five firms in the region, they look after an interesting mix of clients, with around half of their client base being farmers and the rest being SMEs in Ballarat and beyond (they also have clients in most other states).
From the moment I caught up with Jamie and Chris Mulcahy – the charismatic brothers who set up the firm in the late 90s – and Mark Cunningham, who’s been a team member since 2003 and a Partner since 2010, it was clear they were the kind of guys with boundless energy to grow their business and help their clients do the same.
What’s really blown us away is how quickly Jamie, Chris and Mark and their team have progressed from Bronze to Silver and now Platinum Partner. Starting in March 2013, they got to Gold Partner just a few months later in July and then leapt ahead to Platinum Partner in June of this year, adding 500 Xero clients in just 15 months. And they’re the first independent firm in Australia to reach this milestone, which is a stellar achievement.
Clearly, an effort like this deserves a big pat on the back (and then some), so we invited Jamie, Chris and Mark (pictured below with Stuart McLean, Xero’s Chief Revenue Officer, Chris Ridd, MD Xero Australia, and myself) to our Melbourne office for a chat about how they did it.
There are now over 300 add-ons available to increase the functionality of Xero and let you create a system that precisely fits your business needs. That flexibility is something we’re exceptionally proud of. And it’s something that our clients love.
As Xero has grown, so have our add-on partners’ businesses, and many are expanding into new territories and new overseas operations. Vend is a responsive point–of–sale (POS) system, Spotlight Reporting is business intelligence that creates fast, efficient performance reports and Receipt Bank is an ingenious tool for making your expenses more efficient – and all of these businesses have been blazing a trail by opening global offices outside their home territory.
We caught up with Richard Francis, founder of Spotlight Reporting, Vaughan Rowsell, founder of Vend, and Michael Wood, co-founder of Receipt Bank, to hear about the opportunities and challenges they faced when moving outside their local territory.
How difficult was it to get Spotlight up and running in New Zealand to begin with?
RF: “Perhaps the biggest challenge was deciding to start out as ‘Xero only’ – supporting Rod and Hamish and their vision from day one. We started out as the first independent Accounting Firm Partner (Francis Consulting), where we were already using cloud as much as possible, and then Spotlight Reporting was one of the very first add-ons (alongside the likes of Vend and Unleashed). Being ‘Xero only’ in the early days in particular meant you only had a limited user base, albeit a fast-growing, highly-engaged one.”
Did you have a similar experience when setting up Vend as a business?
VR: “Getting the initial product built was the key part, and making sure it met the needs of those early customers. You can’t underestimate the amount of work required to get this absolutely right.
But even then, once you have built the first version of the product, then you are really only at the starting line. The really hard stuff comes next. Finding customers and growing like crazy. Raising capital from investors early on helped, as it provided the fuel to really start to grow, and build out the initial Vend team. Getting the right people on board early really helps with success. You can’t do it all by yourself.”
When you started Receipt Bank in the UK did you have a comparable experience when growing your customer base?
MW: “I would agree with Vaughn – there is a huge amount of work involved in building a product that meets the needs of customers. From day one our aim was to build a product that saved time for small businesses but which could also create huge efficiencies for firms of bookkeepers and accountants. The fact that we were just concentrating on the UK (at that time) made things much easier – each time we have entered a new country we have worked closely with local accountants and bookkeepers to refine the product appropriately.”
David Worrell, entrepreneur and author of The Entrepreneur’s Guide to Financial Statements, is dedicated to helping small businesses grow through powerful financial and business development strategies. Today he shares his tips for moving to a paperless office.
It seems like we’ve been dreaming of a “paperless office” forever. Now, 44 years later, I can say with confidence that the paperless office is finally possible. In fact, going paperless is now so easy, so prevalent and so powerful, that it’s impossible to ignore.
The paperless office is everywhere
This is not science fiction. More and more industries are going paperless – it will eventually reach your industry too, if it hasn’t already. Consider healthcare – with a US government mandate to implement Electronic Medical Records, even old-school doctor’s offices are going paperless… and realizing the cost savings of automation too. If a doctor can do it, any small business owner can make this work.
How paperless is your industry? If it lags behind, now is your chance to leap-frog your competitors, slash costs and build new digital capabilities. If your competitors are already heading that way, don’t be left behind.
Paperless = powerful
Going paperless is not just about saving trees – it’s about grabbing power. When you go paperless, you’re transforming business documents from pieces of paper to actual data points, which in turn means you can get all kinds of meaning from that data.
Here’s a great recent example: Xero just released Smart Lists. Smart Lists allows you to use the data you already have on your customers to build targeted marketing campaigns, track down debtors, and search your customers by city, region, last buy date and more. Smart Lists works by analyzing information like invoices, purchasing history and more. If that information was on paper and stored in a file cabinet, creating segmented lists would be too time-consuming to be worthwhile. But with that information stored in the cloud, you can quickly segment it in a meaningful, valuable way.
Start with paperless finances
The simplest way to move toward a truly paperless workplace is to start with the accounting function. Since accounting touches every other aspect of the company, digital accounting will introduce – and spawn – paperless systems in the rest of the organization.
Picking a place to start is simple too. Here are three key products to get you started filing away financial documents and automating payments, record keeping and more.
Sunshine in London!? Yes, it really did happen. And as Gary Turner, our UK Managing Director, put it, ‘We even ordered up the hottest day of the year for our Xero London roadshow outdoor lunch’.
Thankfully, the outdoor courtyard area at The Brewery was perfect for coffee breaks and lunchtime chats, so no-one missed out on that all important sun. When you’re a Londoner, you can’t afford to miss out on valuable tanning time.
We kicked off proceedings with a beginner’s guide to Xero for those people just starting out on their cloud accounting journeys. It’s always great to see a room full of Xero enthusiasts, but it’s even more heartening to see people who are just beginning to understand the immeasurable benefits of working in the cloud. For many, it will be the start of a long-lasting relationship with Xero and a brand new chapter in the evolution of their accounting practice. That’s great to see.
Evolution: that’s the overriding theme that came up when chatting to clients and prospective partners over the course of the day. Whether is was brand new start-ups, as yet untested in the marketplace, or more experienced practices looking to take that first step into the cloud. Both camps have realised that small business owners are getting younger, smarter and more tech-savvy. And this affinity with digital, mobile technology means that these innovative business owners choose cloud-based solutions as a matter of course. If you’re doing your marketing on Facebook and Twitter, and your admin with Google Apps, why would you not do your accounts in the cloud too? Answer: there’s no good reason not to choose the cloud. And accounting practices of all different levels of size and experience are starting to realise the implications of this shift. A new breed of cloud advocate small business needs a similarly innovative breed of accountant. And those accountants need to be using a cloud accounting platform, like Xero, to meet the needs of the new breed of SMBs.
It has been a big few months unveiling of our Farming in the Cloud solution to our New Zealand customers and partners. The farming team (banker, accountant, farmer and farm consultant) can now all work together on one true online platform.
Phase 1 included launching our farming software partner Figured on Farm to the market at Xerocon, running early adopter sessions with 60 accounting firms from around New Zealand, a national roadshow to hundreds of rural professionals, and of course a massive debut at Fieldays.
We were excited to announce our partnership with all major rural supply companies, and continued discussions with key industry bodies including Dairy Base and the Red Meat Profit Partnership to assist the industry deliver real-time benchmarking. As we build out the eco-system it feels like we are bringing an industry together.
We’re kicking into the next phase, which is about extending the farming eco-system. We’re inviting more farming software partners and linking on-farm software and monitoring tools into the farm financial platform to complete one end-to-end platform for rural NZ. The next phase also includes looking at how we deliver this model globally, so if you’re outside NZ, please email firstname.lastname@example.org to register your interest.
Our focus on growth, productivity, and Continue reading ›
Embracing cloud technology comes easily for some. For the busy SME, it’s a natural, logical extension of the way they go about their business – on the road, travelling to meet clients, rarely in the office for longer than a few hours (and even then it’s often a cafe, restaurant or even the kitchen bench at home).
When you consider cloud technology from a different perspective – from, say, the polished shoes of a lawyer in an established and rather traditional law firm – the cloud can be seen as something of an enigma, prompting questions like:
Why should we change? How can the cloud benefit the legal industry? Why should an established firm, which has built success over a long period of time through a certain business model, move everything to the cloud?
And these are fair and reasonable questions to ask – especially when you’re part of a large law firm with a lot of stakeholders who are entrenched in a certain way of managing documents and client material.
But while the jury is still out on whether large law firms will take to cloud technology, smaller firms have embraced it with open arms, paving the way for further innovation in the legal industry.
Technology is having profound impact on retail. Retail precincts form the heart of small towns but the rise of Amazon and other retail websites are putting retail stores all over the world under threat.
Small countries like New Zealand, lacking in scale, are particularly affected. We’ve seen a push for legislation that adds sales tax to overseas purchases to level the playing field, but I’ve always thought a better approach was to change our mindset and compete globally.
It was delightful to see this TV One article over the weekend where Kathryn Wilson has blended a beautiful retail experience with technology.
Also some great advice from eCommerce NZ on capturing and measuring data to refine what works.
I’m sure many of us feel a little upset when we drive through communities and see empty retail spaces. Rethinking retail so customers are not just in your town but your country, or even the world, can flip this situation around. We can create new location-independent jobs that require great design, marketing and logistics skills.
What I loved about the story was how proactive Kathryn and her team are. There are plenty of marketing specialists and web consultants in every town ready to help retailers navigate this new world.
I hope Kathryn inspires many more retailers to start the journey.
It’s that time again. After another huge year, we’re looking forward to seeing our valued shareholders in Wellington for our 2014 Annual Meeting.
This year’s Annual Meeting is shaping up to be our biggest yet. You’ll have the chance to meet our new Board members at the new venue – Shed 6, on Queens Wharf. We’re looking forward to giving you a full update on where we’re at and plans for the next year.
We love the opportunity to meet our shareholders so we hope you can make it.
Last year’s Annual Meeting at Te Papa in Wellington
The 2014 Annual Meeting of Xero Limited will be held on Wednesday 23 July from 4pm–5.30pm at Shed 6, Queens Wharf, Jervois Quay, Wellington, New Zealand.
2014 Annual Meeting agenda
1. The Chairman’s introductions
2. Formal business and resolutions
3. CEO strategic presentation
4. Shareholder questions
Presentation slides will be viewable on the NZX, ASX and the Xero.com investor page and we plan to have a video of the key presentations on the blog the following day.
Auckland Investor Briefing
For our shareholders in the Auckland area, we will be running an Investor Briefing at the Xero Office, L1, 69 St Georges Bay Road, Parnell, Auckland on Friday 25 July from 10.30am–11.30am.
Please register for the Auckland event by clicking on the link below and following the prompts:
Please let us know in the blog comments if you have any questions that you’d like answered on the day