We’re adding a new Xero office in Denver as part of the expanding Xero family.
With Customer Experience teams already in Wellington, Auckland, Melbourne, and Milton Keynes we are excited to announce the opening of Xero’s newest office, in Denver – Colorado.
The official opening of the office is October 14. Until then our new Customer Experience Team members are at an offsite training facility. The office is located in the Denver Technological Center, and will be Xero’s fourth office in the US, adding to our offices in Los Angeles, San Francisco, and New York.
Not only is the location fantastic for providing 24/7 support for customers around the world it’s also among the top locations in the US for young tech companies like Xero.
We will be on a suite on the fourth floor that has wonderful views of the downtown skyline and the Rocky Mountains. It’ll be equipped to accommodate many more employees and has plenty of conference rooms, a kitchen and a lounge that will house the all-important pool table.
The Denver office will open with Customer Experience staff handling Xero, Bank feeds, Billing, and Technical queries, as well as a strong focus on Payroll and Tax. With the launch of US Payroll approaching it’s important that we’ll have skilled payroll professionals who deeply understand the US Payroll environment.
As always, we’re investing in Xero people with a fantastic attitude, a desire to exceed our customers’ expectations, and that have a ton of experience in their field from other roles. All have experience in supporting small businesses with their cloud-based accounting and the Denver team will have over 90,000 combined hours of previous US-specific payroll experience with customers.
Matthew Schultz is our US Customer Experience Manager. His most recent work experience was as a Senior Leader within Intuit. There he managed 60 employees and three Team Managers. Matthew has spent three weeks traveling to San Francisco, Wellington and Melbourne to learn about Xero and the global culture behind it and can’t wait to get to work with the great new team.
We have all been busy preparing for the new additions to the Xero family. An intense first few weeks are planned supported by Wellington and Melbourne based staff heading over. They plan to make use of our new online learning tool, Litmos, as a platform for training content.
The beautiful thing about Xero’s customer support is that it’s all done in house, so the team know the product inside-out, they understand Xero’s ecosystem and love helping our customers use Xero. Real support from real Xero people.
In addition to the Customer Experience teams we also plan to have IT Operations people and technical writers housed in Denver. For our Operations team, this will give us improved geographic business continuity and add to the growing New Zealand based teams.
We are super excited to announce the opening of our Denver location. Xero is growing quickly and having a US based Customer Experience and Operations teams will help us continue to deliver world class service to all our customers.