Small town, big impact
In the regional town of Orange, NSW, accounting firm Pigot Miller Wilson (PMW) is switching to WorkflowMax Practice Manager. PMW succesfully exported their client base to WorkflowMax Practice Manager at the beginning of the month and their invoicing followed shortly thereafter. They expect to change to make a big difference – not just in the practice but across the entire town.
By changing to WorkflowMax Practice Manager, they’re freeing up more of their time because the data flows from Workflow Max into Xero and vice versa without any need for manual entry. And that’s how they’re making a difference: they’re using that extra time to offer extra services that make local businesses better.
“I’ve lived in Orange since 1998, and being a regional town, you know a lot of the people you work with and bump into them at the pub” said PMW Partner Andrew Miller. “We have a responsibility to our clients. We want to provide them with the best financial solutions that give them more time to spend with their family, instead of working”.
To that end, PMW is now offering services like quarterly business performance reports and quarterly management meetings where they talk clients through various business decisions. They’re far more active in client businesses than they were in the past, and by being more active they’re making those businesses more effective.
Sick of servers
When Ray and fellow PMW partner Andrew Miller first saw a demo of Workflow Max, they were using MYOB. Server installs, maintenance and workarounds were part of their daily life – but, says Ray, “I got sick of messing around with server installs and workarounds instead of solutions.” When he saw that Workflow Max, like Xero, was accessible anytime, from anywhere, he thought “That’s exactly what we’ve been looking for.”
PMW had been working actively to get many of their clients on Xero, which provides a simple accounting software solution for people who prefer to work on their business rather than bookwork. PMW then looked at Workflow Max Practice Manager, a Xero add on, which pushes sales and purchase information, tracking and contacts into Xero– and it’s free for Xero Partners with more 25 or more clients on Xero. When they saw how easily it managed jobs in and out of the office, they were sold.
Implementation experts help make it happen
Then it came down to implementation: migrating all their clients from their former practice management software and getting them into Workflow Max Practice Manager. To make this task easier, they hired implementation specialists Hansen’s to help with the transition. Hansen’s ran training presentations sessions for all staff, showing them how the implementation would work and how easy the program was to use.
Moving 5,000 clients from one software solution to another was a big job, but Miller saw it as an opportunity for housekeeping. As an interim step between their former practice management software and Practice Manager, they exported their client list to an Excel spreadsheet, then allocated a staff member to go through it and ensure it’s integrity. It was a huge job, that took many hours over several weeks, but Miller says it was absolutely worth doing to guarantee a clean database.
Miller reckons he’s saved $50,000 on servers already – and he hasn’t even begun to quantify the time savings that will come from having his entire practice run on fully-integrated cloud software. Then there’s the less-tangible personal benefit to his own happiness: “It was a great day,” he says, “when I learned our practice no longer needs to run on spreadsheets.”
We’ll check back in on PMW over the next few months to see how it’s going, so watch this space.
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