Providing subscriber flexibility
It’s always been possible to change the subscriber of your Xero Business account but now we’ve made it dead easy. Changing the subscriber can be required, for example, if someone is leaving an organization or if an accountant is assuming responsibility for the subscription from their client.
Previously, changing the subscriber involved contacting Xero customer support, but as part of our feature release this week we’ve made it a self-service option, which will save a lot of people a little bit of hassle each.
To initiate a change in the subscriber away from you, simply click on the organization’s Info in MyXero and select the Transfer subscription option as in these instructions, entering their name and email address.
The change is completed as soon as they have accepted the transfer and, if appropriate, confirmed billing details. You can even change the subscriber of an organization still in trial.
If necessary before completion, you can use another menu option to resend the transfer email or cancel the transfer.
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