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My last BlackBerry

Anyone who knows me, knows that I just have to have the latest tech gear. So we’ve been hassling our Telecom account manager to get the latest BlackBerry 9700. Phones just aren’t cool for me if they’re on general release. Yes its a character flaw but I just have to have the shiny things.

The Bold 9000 has been hit. Most business people I meet have either an iPhone or the 9000 and the consensus seems to be that the 9000 is the best mobile experience out there. And not a bad phone.I got my first BlackBerry when I was at Quest 4 or 5 years ago. Before that I’d had every Windows Mobile device. I’d seen Americans with BlackBerry’s for years before. When I finally got one I was blown away by what a good mobile email device they were. I immediately saw how wrong the Microsoft approach of trying to shoehorn the Windows metaphor into a mobile device was. It was a great example of the power of design. In addition RIM (Research in Motion – the company behind Blackberry’s) has vertically integrated into Telephone companies through to Exchange Mail servers to deliver a very fast service. You can simply flip your BB on as soon the plane lands and be caught up on emails before leaving the plane.

But as the iPhone has arrived RIM has been left behind. Worse they have thrown away their competitive advantage of the best mobile experience by such a simple thing. They have not invested in user centered design – the very thing that made them the best mobile email experience in the beginning.

Here are some examples

  1. The BlackBerry home screen lacks the basic apps that people use. All they had to do was look at the iPhone. After Email, Calendar, Contacts it’s Weather, Stocks, World Time. The iPhone nails these. RIM didn’t even have to be original, they could have just copied. That would have stopped me looking at the iPhone.
  2. Even the icons on the screen – the thousands of them. Aren’t just ‘at a glance’ icons. You have to work out what each one means. Too hard and again – easy to fix.
  3. The BlackBerry app store is just crap.  I can’t believe they executed that so poorly.

Just one designer at RIM would make the difference and could have saved the company.

So onto the 9700. Did the close the gap on the iPhone?

Firstly. The 9700 is gorgeous. This is the nicest BB ever. Much smaller than the 9000 – close to the curve. I’ve had to change the 9000 Trackball so the Trackpad will be great. It seems good to use. I’m still working out how hard to push the surrounding keys so it takes a few days to wire but it feels good. Another great thing is now there is a dedicated lock button on the top. Finally. Hard to see it but it works great.

On the XT network the 9700 is 3G everywhere and that seems to work well.

Changing BlackBerry’s is slick. Simply reactivate and everything comes across. Wifi settings, browser history, everything. You only need to get your apps (like Google Maps, GMail and Yammer). Up and running in 15-20 minutes while you do something else.

Hardware and phone then 10 out of 10 so far. But the 9000 is also very nice. Being a bit bigger the 9000 may actually be easier to use. But I do like the small size of the 9700. I wouldn’t suggest you had to change immediately as both are good and some may find the 9700 a bit small.

But, and this makes me really angry, they changed the USB to an even smaller size which means that my investment in standard chargers, car charger and deskstands are now a throw away. Why change to a different USB standard? You idiots!  The new small USB port is not even that much smaller. Stupid, stupid, stupid. Not thinking of the customer.

So onto the software.

Huge disappointment. Not just because its essentially the same, but for a couple more reasons.

  1. There is a bug in the new messages notification (the red asterisk). My red asterisk never goes away. I look for the red asterisk probably 100 times a day (you notice this when its broken). Those few pixels completely ruin the experience for me. I want to throw this new device across the room and go back to my 9000.
  2. The different message readers are just a mess. Always has been. If you’re new to BlackBerry this must be very confusing. I just fire everything into the one stream and that works great. A new good thing (I think) is that SMS’s are now more chat like and the conversation collapses in the inbox. That is quite good but they chickened out of doing that to email as well which may have been a nice innovation and moved things forward.
  3. The UI is the same boring UI as the 9000, but they’ve sexed up a few of the widgets. So the date and other option pickers are starting to look iPhone quality nice. This seems really odd as they live on the same old general UI. RIM what are you smoking? This just looks half done and unacceptable for a company that serves millions of users.
  4. The BB interface in general now is just old. It’s too hard to use now compared to what we’re seeing on the iPhone and new devices.

In this industry, things move fast. The velocity of change is increasing. Up until now i’ve resisted the iPhone because email was the most important thing. Now other streams and feeds are as important. Yammer at Xero is a key tool for me. RSS feeds, blog comments, twitter searchers and for many I suspect FaceBook updates are becoming as important as email. While you can get BlackBerry apps they just aren’t good enough.  Also many of the websites I need are now great on an iPhone. So I’m ready to jump ship on the BlackBerry. I’ll suffer going to a soft keyboard to get better access to these other streams.

The next iPhone should be a big step up. Hopefully it will have a step up in battery life and the phone quality will be better. But regardless – it’s not about the best mobile email experience anymore.

You can see this move to feeds in the latest Windows Mobile offering. Surprisingly it now appears that Microsoft now get’s it.

So where I used to think that Microsoft has to buy RIM. RIM now needs Microsoft to buy it. They are going to loose so much value over the next few years that RIM will become affordable. RIM don’t have a clue about design, and Microsoft now shows it does in this space. Linking the superfast carrier links of RIM, through the BES Exchange connectors, into the new Windows Mobile UI would create a formidable mobile enterprise platform.

Microsoft + RIM. It’s not if but when.

Final recommendation: Hold onto your Blackberry 9000 for a couple of months until you see what the iPhone 4 looks like.

So RIM, thank you for a few years of good service. But you’ve wasted your opportunity.  The 9700 is my last BlackBerry ever.

 

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12 comments

Lance
21 February 2010 #

I don’t get it – why do you feel the iPhone is lousy at email?
Mine integrates email and calendars from various website and MS Exchange providers, syncs with my mac and, well, I have about 10 pages worth of apps.

Rod Drury
21 February 2010 #

Just the soft keyboard. We’re only now getting Exchange 2007 so iPhone hasn’t been an option. I’d go for an iPhone now but as a new one is coming may as well wait.

Also concerned about battery life on the iPhone.

Duane Jackson
22 February 2010 #

After using a Blackberry for years, I was worried about the iPhone keyboard. But it’s actually fine. I’ve been on it a month or so now and can tap out an email just as fast as I could on the BB. It’s algorithm for correcting typos is very very good. You just need to learn to trust it.

Brad Couper
22 February 2010 #

We are lucky in that we recently converted and now run our 40 odd staff on Google Apps Premier – so being tied into Outlook centric systems is a thing of the past.

My new shiny toy is going to be the HTC Desire running Android 2.1 (when it arrives in April). This will give me all the bells and whistles and running Gapps means that everything is native and just works. With a 1GHz processor and 3.7″ OLED screen. But probably won’t cut it for you Rod as there is no QWERTY keyboard.

Scrantinax
22 February 2010 #

The change in USB port is not just a change for Blackberry’s, most if not all mobile phones will be using that as standard charging and data ports by the end of 2012. The Open Mobile Terminal Platform, which consists of Apple, Motorola, Nokia, LG, RIM, Samsung, Sony Ericsson and others, voted on it as the standard. So pretty soon you will never need another proprietary charger when changing phones and everything will be that standard. Transition period will be a pain, but it will be much better in the future.

Kimball Fink-Jensen
22 February 2010 #

How about roaming charges? I’ve used my BlackBerry overseas many times to receive, respond and manage email and have never worried about roaming charges – when I check the bill I don’t think I’ve ever racked up more than $30-60. This is entirely down to the BlackBerry server-to-device communications being based on text – HTML/images are something you have to turn on to see.

I have an iPod touch linked in to Exchange 2007 so do get push email, calendars and contacts on that through Wifi – very nice . However if I had an iPhone, then based on some of the recent stories doing the rounds, I’d be very wary of the cost of even checking emails overseas, let along other desirable surfing activity (like checking Xero!) I know loading remote images can be turned off, but even so, I imagine the data charges will be much higher than with the BlackBerry.

Keith
22 February 2010 #

I’d pretty much written off Microsoft as having missed the boat in the mobile space, that is until I saw the Windows Phone 7 vids on engaget.com, I mean seriously who wanted to be prodding tiny start menus with a style-less while walking down the street, or while juggling bags at the airport.
However I’m feeling the possible need to eat my words. Windows Phone 7 shows Microsoft have been really serious about rethinking how people want to use a mobile device, and big credit to them for finally conceding what works on a PC does not work on a device that you want to be able to operate with one hand while simultaneously trying to avoid tripping over curbs.

For me the thing that looks impressive about Windows Phone 7 is the hubs where related content from numerous sources, be they on phone, or cloud based, is pulled together into one “hub” view, that and how you seamless flow from one hub to another related hub intuitively, without going back to the home screen.
Already after watching the demos a few time I have started to become very conscious of how I constantly have to return to the home page to move between tasks on my iphone (and don’t get me wrong, I worship my iphone), but I think the designers at Microsoft has really hit on something hot here, and regardless of how many units they sell, I think their phone 7 concepts will be a shaping force for all the devices out there, including the iphone. Not bad progress considering where their present mobile offering is at!
If only phone 7 was not 10 months away………

Chris
22 February 2010 #

I recently bought the Bold 9000 as my first Blackberry. Is there an uglier user interface than this still in existence today? Seriously, it’s by far the best hardware I have ever had and by far the worst user interface I have ever known.

It’s horses-for-courses I know (so don’t take offence BB lovers!) but I’m not sure how anyone could say it’s the best for mobile emailing. The convoluted email setup is nuts.

iPhone with Google Apps is perhaps one of the most user friendly setups I have ever seen.

However, the new Google Nexus One I bought while in the States recently takes the cake (for me anyway).

Cheers,
Chris,

[...] My last BlackBerry « Online accounting software news from Xero [...]

Shawn Smith
2 March 2010 #

Rod,

If I wasn’t mistaken, this seems like an add for RIM. And yes, I can feel a low blow coming from you right now, saying the complete opposite. As for MS, finished for a while as well.

Saying “9000 is the best mobile experience out there” is probably the biggest call you have made (that I have read). Some real facts about the device. It is by far, the worst RF performing device in this country. Terrible.

The user interface is 1980′s. Really. It reminds me of Nokia’s Symbian OS. Which going by most stats these days is loosing more market share than I am hair at present.

It will be a 2 horse race for a while – Apple and Google. Watch this space.

And finally, RIM are taking a beating at present. Hence the reason they have just launched this – http://na.blackberry.com/eng/services/business/server/express/
An attempt to keep the market thinking that a BES is a wonderful idea, oh, and now, its free. What an offer (cough cough!).

[...] My last BlackBerry « Online accounting software news from Xero [...]

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