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Something for everyone

We’re delighted to get to the point where the features in Xero have become comparable and in many cases exceed the last generation of desktop software. With recent investment in our hosting capability we can now deliver Xero at price points that make Xero compelling to a further, large segment of the SME market  – many of whom are still doing accounting manually or using spreadsheets.

If you only need a few transactions

From 11 October 2009 we’ll go from a ‘one size fits all’ pricing plan to offering Xero at a lower price point for customers who do a small number of transactions, such as small property investors and freelancers. Rather than limit the features that make Xero great or limit the number of users, we’ve simply set some transaction limits. We’ve imaginatively called this plan Small.

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Business as usual

For most of you who are pretty happy with the Xero that you’ve come to love and trust, Medium is the plan for you.

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Multi-currency if you need it

When we released multi-currency we signalled that this was a premium feature – one which not everyone needs but which is a fabulous tool for exporters and importers. So for those wanting this and more sophisticated features we plan to release over time, we’ve come up with Large.

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The details

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As a way of saying thank you to all our loyal, existing customers who have shaped the Xero roadmap in our early years, you can stay on the Medium plan for the price you are paying now and you’ll get multi-currency for free – for life!

We’ve also simplified things if you have more than one organistion on Xero under your subscription. From 11 October there will be a 25% discount for each organisation.

The important thing to note is you don’t have to do anything. You’ll keep paying the same, unless you decide you do want to downgrade. And then you just need to let us know. Or if you’re in trial be sure you enter your billing details before 11 October and you’ll get multi-currency included at no charge.

 

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38 comments

Craig Ryan
28 September 2009 #

Great news guys, just what I’ve been waiting for… I’m signing up!

CJ
28 September 2009 #

For a blog on new pricing, you forgot one important thing didn’t you? like what the new pricing is.

With the small, what happens if you go over the limits occasionally. ie. a property investor may have a busy month with repairs which cause a lot of transactions.

Catherine Walker
28 September 2009 #

Hi,
Pricing is region specific – the guys are just updating the post now to add it in so new customers know what it is. Sorry about that!
Regards,
Catherine

Omar Kassim
28 September 2009 #

Hi Guys, This sounds great! With regards to the multi company discount – will this still apply if we pay upfront for the year (since there is a discount for paying upfront)?

Darryl Collins
28 September 2009 #

Living in Northern Ireland, with two currencies on one small island, multiple-currency is essential, not an option! I am just about to set up a new company under my account (small company, medium plan) – will it inherit my “free fo life” multi-currency status?

Catherine Walker
28 September 2009 #

@Darryl – yep; add the org now, enable multi-currency, put in on your billing plan and you’re done. As an existing customer, multi-currency will be free for you for any of your organisations that have it now.

Kieran
28 September 2009 #

Hi there, so if we sign up now for a trial, and enter our billing details before 11 Oct do we get multi currency for free? Or does this only apply to those already in trial?

Catherine Walker
28 September 2009 #

Hi Omar,
Actually, the pre-pay option won’t be available under the new pricing plans so once your pre paid period is up you’ll switch to a monthly subscription. If you want to pre-pay for more new organisations then by all means add them and pay now before 11 October. After the initial 12 month pre-pay period, any multi organisation discount already existing will be applied to your ongoing monthly fee.
Catherine

Catherine Walker
28 September 2009 #

Hi Kieran,
Sure – if you add your organisation prior to 11 October, enable multi-currency and add the organisation to a billing plan (this will take the org out of trial and put it on a plan) then multi-currency will be free for this organisation.

If you haven’t already encountered multi-currency, here’s our help on how to Add the multi-currency option to your organisation.

Catherine

Bruce
28 September 2009 #

Will this also include support? Not particularly impressed so far

Catherine Walker
29 September 2009 #

Hi Bruce – absolutely support is included! Unlimited email support and access to our Help Centre (http://help.xero.com) at no extra cost. Would be interested in why you’re not impressed – if you need help with something or have feedback, please do contact our Customer Care Team.

[...] Details of the packages have been blogged by Rod Drury. [...]

David White
29 September 2009 #

As a contract developer, currently using QuickBooks, this looks very promising. The main remaining impediment for me is my accountant — what inroads are you making within the NZ accountancy profession? (Having just changed accountant 18 months ago, I’m reticent to jump again so soon.)

Nick
29 September 2009 #

Is there any offering on the horizon re personal use only (i.e. NOT GST registered) at, perhaps, $NZ20 per month for unlimited bank reconciliation (accounts payable and receivable not required) etc.

Clive P
29 September 2009 #

I have a small business and have been thinking for a year about moving from MYOB to Xero. I have heard good things but have not tried it out as at $600 /year + hours of my time to set up the price has always been a barrier. Liked the sound of the new pricing but think I would still be above $29 category. Still think that the small business who has MYOB (or similar) can’t justify the shift but will keep watching.

Philip
29 September 2009 #

Any details on how the small plan will handle the months where the 5 receivable/payable accounts limit needs to be exceeded
I would prefer if the limit was not set in stone – that more the 5 accounts limit could be breached, but at a penalty cost to the user.

Chris
29 September 2009 #

What happens if a client on the Small plan goes over the 20-line limit in an unusually busy month? I’m loving the new plans, but not so keen on a transaction limit, particularly such a small one. My suggestion would be to have another plan, similar in price to the Small plan, with only cashbook functionality (no creditors/debtors). This would take on Banklink quite effectively.

Thanks.

Ewen
29 September 2009 #

So close! That’s a big gap between small and medium. I’d suggest any business that fits in small is almost too small to bother with anything more complicated than an invoice book and Excel (or even a cashbook). Personally, if the “small” limits were double what they are now I’d sign up right now.

Jess
29 September 2009 #

I am also interested in the smaller plan – I am a sole trader running two small ‘businesses’ with one gst number – I could see me using the small plan but would also like to know what happens when on occasion I might have more than the 20 transactions per month, and 5 ap/ar. Although would probably just restrict invoices to keep within the limits. Currently using spreadsheets after ditching MYOB a couple of years ago (far too complex for my needs). I use Xero as part of my work for another business and am impressed with the ease of use, the linking and downloads of banking transactions.

Andrew Butel
29 September 2009 #

Thanks for all the feedback and questions. Here are some answers:

@David – check out our partners page on http://www.xero.com. There are hundreds of accounting firms in NZ who support Xero and more getting trained up every week.

@Clive – comparing Xero to desktop software is not comparing apples with apples. People using Xero say its saves them hours a month and provides better clarity on the business. What’s that worth?

@Philip – we appreciate that there will be months when you need to break the limits, so the limits are soft and will warn you a few times that you’re exceeding them before stopping you.

@Chris – we wanted to provide a fully functional accounting system (multi-currency being the exception) to everyone using Xero – including on the small plan. We expect that the medium price is still appropriate for most small businesses, but also want to cater for some micro businesses.

James Hughes
29 September 2009 #

If you are going to monthly billing are you going to send invoices direct into my org using the Xero Network Key system? Or can you already do that now?

Regards

James

Paul Lattimore
29 September 2009 #

@David, If your accountant is reluctant then do yourself a favour and make the jump. An accountant who refuses to join the 21st century is not one likely to add much value to your business.

Catherine Walker
29 September 2009 #

Hi James,
No we don’t use the Xero Network for subscription invoices – you’ll be emailed a PDF invoice each month.
Catherine

Adrian Pearson
29 September 2009 #

Paul, makes an interesting point Catherine; why don’t you use the Xero network to send our invoices out? Mmmm… maybe you are not using Xero for Xero’s own accounting?

Rod Drury
29 September 2009 #

Ha, funny. Yes we most certainly do use Xero for Xero. But we generate invoices out of another application tied to our subscription management system. One of the things we’d like to do potentially is a high volume Xero for companies just like us.

I was wondering when someone would ask when we’d send out our own invoices through the Xero network.

It’s on the list :)

Rod

Nick
29 September 2009 #

[posted again]
Is there any offering on the horizon re personal use only (i.e. NOT GST registered) at, perhaps, $NZ20/30 per month for unlimited bank reconciliation (accounts payable and receivable not required) etc, or is this a space that Xero does not want to get into at present.

James Hughes
29 September 2009 #

@Rod – your to-do list must be bigger than mine! (Even with the wife’s additions!!!)

James

Rod Drury
30 September 2009 #

@Nick – we’re looking at it. Nothing to report at this time.

Matt Blair
30 September 2009 #

Hi, I do accounts for a few property investors and small business owners. I would love to try it, but can’t convince any of them to use Xero at these prices when Google docs is free. The property investors have so few trans and no GST and are typically “tight” individuals. One of my ideal small businesses generates about 20 inv’s p/mth but small amounts. It would be great if your definition of “small” was based on billed $ rather than # of invoices.

Sandra
30 September 2009 #

I am an importer operating in two countries. At the moment I have Xero set up for two orgs, one for each country. It would be easier to just have the one now that multi currency is ready. How do I switch my second off shore org transactions into the New Zealand one and still maintain the history etc?

Catherine Walker
30 September 2009 #

Hi Sandra,
Our Customer Care Team quite often receive questions about closing/merging organisations – if you could email the details of your orgs to support@xero.com someone will contact you. Thanks.
Catherine

Rod Drury
30 September 2009 #

Hi Matt, Google docs appears free because Google has an advertising model that gives them billions of dollars a year. So we can’t do that.

Billing based on turnover seem very intrusive to customers and unrealistic to do at this stage.

Our model is to provide great value at relatively low prices. We’re sure we’ll save you many hours a month, you don’t need a server, support is built in no back up’s etc etc.

Rod

Matt Blair
1 October 2009 #

Rod – Thanks for the reply. Re my example, is a freelance person billing approx $90k pa (avg inv $350 *20p/m) and up to 30 exp items p/m. The major benefit of xero would be the easy inv creation & matching function. $588+gst pa is too much for this person, but I think could be convinced at around $200pa. Regards.

Matt Blair
1 October 2009 #

As a comparison $588+gst pa is the what this person could spend to keep all their current technology (laptop & cellphone) up to date.

Sean
7 October 2009 #

Can I pay for my subscription in US$ – at the moment those that pay in that currency are getting the same service for $32 where I am paying $49 – I thought it was only american corporations that put a premium on not being american.

Rod Drury
7 October 2009 #

Hi Sean, yes the $US currency has fallen away a lot. Makes it hard to set a comparative price internationally when there is this much volatility.

You get a lot more in the Australian product than our global product. BAS, bank feeds etc.

» Small, Medium or Large?
11 October 2009 #

[...] details are here in our announcement on the 28 [...]

Small, Medium or Large?
12 October 2009 #

[...] details are here in our announcement on the 28 [...]

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