We’re back at Xerocon Day Two, and Xero Australia MD Chris Ridd kicks off the day by telling the crowd about how Xero is investing in its partnerships.
Chris revealed Xero’s new head of accounting – James Solomons, a director of Sydney-based EFS Strategic, who said he was humbled by the appointment.
Chris also announced a new Partner Advisory Council, made up of accountants and bookkeepers from different states who will be tasked with giving Xero input and feedback to make sure it’s making the right decisions on things that affect partners.
Chris finished by outlining Xero’s inspiring work with the Foundation of Young Australians, which helps demystify the world of work for young people and supports them to become ‘work-ready’ by spending a week at the Xero head office.
Adam Ferrier – Understanding consumers: Don’t listen to a word they say
Adam Ferrier, Chief Strategy Officer at advertising agency cummins&partners, explained how to change people’s behaviours.
He said there are two factors that will allow their behaviour to change – their motivation to change and the ease with which they can change. So getting people to do what you want them to do involves two things – increasing their motivation or making it easier.
The best way to get someone to like you is to get them to do something for you and businesses should use that strategy, Adam said.
All communications can be interactive. If you’re a small business you can build you business by asking your customers to help build your business and they’ll end up liking you more. Adam suggested doing research with clients.
“As soon as they’ve done you a favour they’ll change their thoughts and feelings to help them understand their behaviour,” he said.
Xerocon has kicked off and it is huge. We have 1300 delegates gathered at The Dome in Sydney Olympic Park to hear the latest news about Xero and 82 exhibitors showing off their clever add-ons and services. Xero founder Rod Drury has come well prepared – he’s zipping around the conference on a skateboard.
After a quick welcome from comedian James O’Loghlin – who earned cheers from the audience with the news that there are rides on the dodgem cars outside the hall – it was down to business. Continue reading ›
This year’s Australian Xerocon conference in Sydney was also the venue for the global Xero developer conference, breaking another record for attendance with over 300 in the room. Add-on partners and developers from around the world are in town, many of them exhibiting at Xerocon on Thursday and Friday.
It is really humbling to see the amazing following the Xero ecosystem has – we announced over 18,000 developer registrations at the conference, but nothing brings home the vibrancy of the ecosystem more than meeting developers in person who have come from far and wide for developer day and Xerocon. We have attendees from various parts of the US & UK here in Sydney, but the prize for furthest traveller goes to Dublin based Transfermate, a distance of 17,203km!
Chris Ridd – Xero in Australia
Chris outlined Xero’s rapid growth in Australia – from 7 staff when he joined the company in 2011 to 161 today – but adds that the company is building sustainable growth. Xero in Australia has facilitated $54 billion in transactions, and processed $1 billion worth of payroll in July alone.
He told add-on partners & developers that Xero remains committed to having an open platform, and is forming great partnerships with developers and with accountants.
Cloud is still the most effective delivery model for software. The company is investing more in the cloud integrator channel – there are currently 27 cloud integrators – because a lot of accountants don’t have the skills to implement some of the Xero add-ons. Small businesses also need to be reassured about the safety and utility of the cloud.
Chris announced that an improved new add-ons directory will allow searching not only by function, but also by industry – news that was met with cheers from some of the developers in the room.
The company has 35 developers in Melbourne alone and has already released the first product developed there. That capability will only grow as Xero builds a facility for developers at the Melbourne head office and hires more developers. Continue reading ›
It’s awards season! Alongside the recent announcement that our Design team are finalists in NZ’s Best Awards, our Global Customer Experience team won a Bronze Stevie® Award in the 2014 International Business Awards™. The award is in the Customer Service Department of the Year Category – Computer Services and Computer Software.
We always feel the love from our customers, but it’s still great to get the recognition across our peers and to put an official stamp on what we do. We set out to be different and we take massive pride in helping our customers get the most out of Xero. We also take pride in having real Xeroes looking after our customers and it completely validates how Xero support just works.
The theme of our entry was on keeping Customer Support ahead of the game in the fast-paced environment we operate in. The way we train our very own Xero superstars on all things Xero and how important it is to deliver fantastic and timely service to our customers. Continue reading ›
Seamless accounting and Australian payroll
Since Australian payroll was released you’ve had to deal with the manual process of creating a draft bill to update the general ledger with payroll information. This introduces costly mistakes and makes the process confusing and overly manual. So we’ve fixed it!
From today, transactions from payroll will seamlessly flow through to and impact the general ledger immediately – the way it should be with payroll transactions represented as journals. This impacts the Profit & Loss and Balance Sheet, reflecting the impact of the approved payroll immediately.
We’ve added a new Wages Payable Account field within payroll settings to record the net wages payable amount of each pay run within the journal. This provides you the benefit of keeping your wages payable transactions separate from accounts payable.
Another frequently requested feature is the payroll expense journal. It contains the same transaction information you’re used to seeing within the draft bill. The net wages are not recorded against Accounts Payable but the new Wages Payable account. Reconciling your net wages will now require you to allocate the spent transaction to your wages payable account, instead of a payroll bill.
To assist you in learning the new process, we’ve created a short video demonstrating the change. Continue reading ›
A frequent request in Community has been a place to store comments or notes against employees. We give you ‘Notes’.
Notes allows you to store information against an employee. It could be used for emergency details, to record important conversations or literally whatever you need to store. All notes are time and date stamped and only accessible to payroll administrators. We’ll be connecting this area to Files in the future so you can store important documents as well.
To process payroll for an employee there’s a minimum level of information we need to capture. We’ve introduced a quick setup guide to outline the three screens that need to be completed at a minimum. As each screen is successfully saved it will update and disappear once complete. Entering employees tax information results in a more accurate calculation of tax withholdings. If you have their information handy we suggest filling it in right away. If not come back to it later. Continue reading ›
The Xero design team is excited and humbled to be on the shortlist of 2014 Best Awards finalists. These are the top design awards in New Zealand – the calibre of finalists each year is truly awe inspiring. Do yourself a favor and spend some time looking at past entries and winners. This is the first time we’ve submitted entries – normally we’re too overwhelmed with work to put together submissions. This year we made sure to set aside the time, so we’re especially pleased to have seven projects in the running!
Admittedly, we have mixed feelings about awards. Winning awards is not our focus and we don’t want it to distract us. We pour our hearts and souls into every project with our total focus on creating a better experience for the millions of people who visit our web site every day and work with our software every day. Empathy drives us to constantly push for better experiences and ultimately help small businesses enjoy building and running their business. This involves increasing our understanding of our audience and their needs, always challenging ourselves to do work that makes a difference and has impact – work that makes people smile – and constantly testing our solutions with real people. We’re always learning how to create better experiences and having heaps of fun along the way. It’s a thrill to look back on this work with pride, but also to realize that our best work is still to come.
Today’s guest post is written by Gene Marks, small business owner, author and columnist. He writes regularly for leading US media outlets such as The New York Times, Forbes, Inc. Magazine and Entrepreneur. Learn more at genemarks.com.
I have a client named John and he runs a company near Philadelphia here in the US. And his banker has fallen in love with him. Now calm down, it’s not that kind of love. It’s a different kind. The business kind. In fact, John is quite popular with a few other bankers in the area.
John employs 80 people. He distributes cabling into the utility industry. And, as the utility industry recovers, he’s been growing. John’s company grosses about $12 million per year and nets around $700K, which is not bad. He owns the company with two other partners. He bought the company back in 1994 and has been profitable every year. He already owns two buildings, which he previously financed and now he wants to buy another down the street.
And the banks are falling over him. They all want to give him a small business loan. Why? Because John is the kind of small business owner banks in the US love.
He has assets. He has history. He has customers and contracts and enough cash flow to easily service the additional debt. He has personal collateral. He has two internal accountants. He generates monthly financial statements. He submits to a yearly review by an outside accounting firm. He pays his bills. He is growing. He is looking to hire more people. In other words, this is a guy that a bank can profit from. And why not? Banks are businesses too. They deserve to make money. Continue reading ›
Two days ago we announced that customers with business current accounts with RBS or NatWest would be migrated to direct feeds, and that although this would be free for twelve months for people with existing Yodlee feeds, that ultimately there would be a £3.50 per month charge per RBS or NatWest business current account.
We believe that direct feeds provide better reliability, and that having a direct relationship with RBS and NatWest will give customers more assurance that the feed will continue to be available long-term. However we have been listening and we have taken on board the feedback and agree that you should have the choice between the feeds provided by Yodlee, and the premium feeds that are available directly from RBS and NatWest.
If you are happy to continue with the Yodlee feeds for your RBS or NatWest business current accounts, you do not need to do a thing, your feeds will continue as normal. If, however you would like to switch to the additional assurance of a premium feed, please review the instructions for NatWest and Royal Bank of Scotland in our Help Centre to begin the process of putting the more reliable feeds in place.
Whether you’re a new customer or a customer who already has a feed, we will offer the two alternatives in parallel so that you can make your own decision as to which feed you would like to use. With the direct RBS and NatWest feeds, your statement transactions come direct to us from the Bank, authorised by your signed authority placed with the Bank. There is no third party involved, and you do not need to provide your RBS / NatWest online banking security credentials to set up the feed.
Thank you for all your feedback over the last few days. It is essential that Xero provides customers with the best service possible and although we believe that feeds provided directly by the bank are more reliable and that there is a great deal of value in that, we accept that for some, cost is a consideration so we are pleased to give our customers the choice of source for the data feeds. We really do appreciate all your comments and thoughts. Your passion has made all the difference.
Here at Xero we are rolling out Google’s Chromebox for Meetings globally – and for the first time in a long time I am actually excited about meeting room A/V.
Global collaboration is crucial for Xero. Unlike a lot of global corporations that run fairly independently in each country they are based in, we have many teams that have members spread across various locations around the world. For the Xero Internal IT team it has been a huge challenge for us to facilitate the process of these teams working together.
Prior to the Google move we had multiple methods of communication. This led to confusion and frustration between people and teams – “What do I use to talk to person X in the San Fran office?”. There were many options available and nobody was exactly sure what the correct method was. Adding to this confusion, many of our meeting rooms offered multiple connection methods (room PC, local HDMI/VGA, projector, etc) which more often than not could be difficult to set up. Delays in meetings were frequent. As Xero grew larger the problem also increased and productivity was starting to suffer. Continue reading ›