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Zendesk customer service software partners with WorkflowMax, Xero

With more than 40,000+ customers in all corners of the world, Zendesk is leading the future of customer service software with its cloud-based solutions. At WorkflowMax, our lovely support team use Zendesk to manage queries. Many of our customers wrote queries requesting integration with Zendesk, so… we created one!

Customer service software that integrates with job management and accounting

The solution is super-simple and very clever. While you’re solving a customer issue within Zendesk, you can record your time directly against the job in WorkflowMax. You can connect your customer service management, time billing and the Xero accounting platform in one end-to-end solution – using WorkflowMax as the conduit.

Take a look inside the new, improved Zendesk app in the video below:

With the Zendesk + WorkflowMax integration, you can connect your customer service software seamlessly with your workflow and accounting solution. Beautiful!

Watch the video to learn more about this awesome integration, and let us know what you think!

 

 

Improving your Xero support experience

With our latest release to Xero, we snuck in a couple of really awesome improvements to our help menu. It’s just the beginning of heaps of cool new features we have planned for finding help and contacting the Xero support team, but for now you’ll still see some immediate improvements.

Searching within this menu now looks across multiple sources, including: the User Guide, FAQ help page, Xero TV and our Business Community. Each search result has a symbol to the left showing where it’s from, and there’s the option to pick and choose which sources you want included in your search. Consolidating these sources brings more information directly to you, saving time compared to searching each one individually.

Would you like help today – Xero support

If you can’t find what you need, you can always contact us in Support. This is the blue Contact Xero Support button at the bottom of the search results. By raising a ticket from within Xero we receive more information (rather than emailing) – like your organization’s name, product edition, your role, system, and browser version – all of which helps us find and get an answer to you faster.

Lastly, if you have a feature request you’ll now be directed to the Feature Request section of Community. This is where you can search for the feature you’d like and add your vote. If you can’t find an existing request, create your own that you and other users can vote on.

We’re just starting with new and better ways to make this an even better experience, and we think you’ll find this a quicker and easier way of raising any questions you have with us.  To validate that we’re already getting some great feedback from customers like Ryan Ashton using the new Xero support features and we look forward to rolling out more!

Ryan Ashton loves Xero support

 

 

Business to Government Innovation Workshop

We teamed up with Inland Revenue, Westpac and MBIE to host a two-day Business to Government innovation session to explore and identify digital services that could reduce the cost and transform the way the two parties interact in the future and bring it to life.

An illustration done by Gavin Blake of Fever Picture during the session:

Business to Government drawing by Gavin Blake

The workshop involved leaders of information exchange programs, CEOs, CTOs and CIOs from Government, Business and ICT Community, all with a goal of making it easier and cost-effective for all customers to do business with Government.

Here’s a video so you can see what it was all about:

 

Next generation banking a reality

Over the past year or so we’ve been working on our vision for next generation banking. We’ve spoken about this a number of times before – but now, thanks to our friends at ASB and TSB Bank, it’s a reality.

Accounting software and internet banking should be complementary. Think about it – at its heart, Xero accounting software is about financial awareness, insight, and decision-making. Internet banking is about taking financial action and managing your money. It makes sense that the two go hand-in-hand.

With customer consent, data could flow between the two worlds – making each product that much more useful. Transactional data comes into Xero from the bank, where it’s processed and reconciled. If a customer wishes, financial data could be passed back to the bank for a variety of services: for payments; for a loan application; or for sign-up to additional services.

The video shows some of the outcomes of our next generation banking work, illustrated through our integration with ASB. Data can be sent to Xero quickly and easily and payment instructions can be pushed back to the bank for authorisation. In the old world you would manually download data and upload into Xero, or at best, complete a paper application form and send to us for processing. With this approach, your feeds are set up instantly and securely. Similarly, there’s no batch payment files to be downloaded and uploaded into internet banking – they’re sent through frictionlessly.

Watch Steve Jurkovich from ASB talking at Xerocon Auckland 2014 about how the cloud is changing banking and how ASB is embracing new opportunities through its work with Xero.

Banks are conservative organisations, and so they should be – after all, they’re handling your money. But a great deal of innovation for banks comes through collaboration. It would be very difficult for any bank to meet all the needs of its diverse population of customers with the vast plurality of products that would be required. They can’t possibly replicate all the Mints, the Billguards, the SigFigs, the Bill.coms, the Expensifys, the Dwollas, and the hundreds of other services out there that have blossomed throughout the fintech ecosystem  that people have come to rely on. Safe and secure collaboration with established partners like Xero acts as a multiplier or an accelerator to a bank’s desirability to its customers.

Watch out for more banks introducing support for next generation banking soon. Or maybe consider switching to one that already does. The future is bright for those that have.

UPDATE:  If you’re a FastNet Business customer who’s already set up feeds by sending in a paper form, you can still activate direct payment link.  Find the Accounting Setup section in FastNet Business under Administration > Client, and select ‘Automatically Import Payments’ against the accounts you want to make payments from. Follow the process to connect up the feeds, and the next time you create a batch payment file, it will automatically be sent to FastNet Business. Easy.

What people are saying about next generation banking

And it works. Here’s what people are saying about this new generation of banking:

 

The changing face of business leadership in Australia

Last week I attended a roundtable breakfast with five other CEOs from a range of prominent organisations to discuss the changing face of business leadership in Australia. The event was chaired by (Fairfax) BOSS Magazine Editor, Joanne Gray and I was joined by:

  • Matt Barrie, CEO, Freelancer;
  • Peter Birtles, Managing Director and CEO, Super Retail Group;
  • Kate Burleigh, CEO, Intel;
  • Bill Pulver, CEO, Australian Rugby Union; and
  • Ann Sherry, CEO, Carnival Australia

The discussion centred on a range of topics from a recent whitepaper written by Change2020, a management consulting firm in Sydney that specialises in leadership, business, culture development and change management.

Continue reading ›

 

Keeping our people happy – shrugging off my HR shoulder pads

Anne Allen, UK HR Manager, tells us all about her goal of keeping our people happy, engaged and motivated:

As Xero UK’s HR Manager, part of my role is making sure each and every one of us is happy, engaged and loving the job – quite a tall order, as you’d imagine! But in our recent Xero employee survey 92.2% of the UK team said they feel a great sense of commitment to Xero UK. And 90.6% said they’re committed to going the extra mile. That’s an impressively high engagement level, which is great news for the future of the business.

UK Xero team at MK Expo

UK Xero team at MK Expo (Anne second from right)

We’ve grown rapidly over the past year and the power of fresh, enthusiastic recruits and the energising force of newly employed people has definitely charged the Xero batteries and we’re raring to go!  My job will be to help maintain this amazing level of motivation in the team as we continue to expand and take on more and more talented people.

Continue reading ›

 

Guest blog: Why my business accepts bitcoin and why yours should too

Guest blog by Ryan Lazanis, CPA, CA of Xen Accounting, Montreal

bitcoin accepted here

Bitcoin is a pretty hot topic right now, and for some, it’s a bit mysterious and controversial. How can we have a global virtual currency that’s completely decentralized and completely unregulated? A type of money that isn’t controlled or regulated by any bank or government is enough to make some people uneasy, that is until you learn more about what bitcoin is and how it works. It’s one of the smartest, most forward-thinking innovations of our generation, and it might just reshape the way we do business.

What is bitcoin?

Continue reading ›

 

University of Oxford Silicon Valley Trek

Guest post by Karl Loo, MBA Candidate 2014, Saïd Business School, University of Oxford

Silicon Valley Trek for Saïd's Business students

As a New Zealander, it was a proud moment to lead my classmates from Oxford University to visit Xero – a leading Kiwi business – in San Francisco.

This year, our trek list included the likes of Google, Facebook, Square, IDEO, Y-combinator and Xero. Although Xero is a new arrival to the Silicon Valley scene, I have been watching Xero and its phenomenal growth in New Zealand. Now the company is one of the largest companies in New Zealand and is on track to dominate the accounting software segment globally – and it was great to see them in their new offices in the homeland of IT innovation.

Xero was one of the stops on the Silicon Valley Trek

From an MBA student perspective, hearing from the executive leadership team was thought provoking. Highlights included learning about the agile product development methods as well as the unique challenges of marketing a traditionally unglamorous sector, accounting. The class was impressed that a provider of accounting solutions could have a focus on beautiful design, as well as the sheer pace of growth of the company – “everything doubles each year” was a phrase that struck us.

 

San Francisco Xero product hackathon

At Xero, we’re so committed to innovation that we host a product hackathon every quarter for our San Francisco product teams. These allow ideas from our team to get the chance to move from an idea to working prototypes.

We hold two types of hackathon events in our San Francisco office. Our HackIt events last a few days and are focused on innovative ideas with few rules attached. Our ShipIt events give the team the chance to work on something that they want to improve but it must be delivered, ready for release, after two days. It’s understood that there’s no obligation on Xero to ship any of the projects. However, it’s a way of generating ideas that we can use for planning future work on the products.

Hackathon payroll product team

San Francisco Xero Product team

The winners of our hackathon last week in San Francisco was the Xero Achievers. They worked on the gamification of payroll using badges and Facebook integration. We also had teams working a new tax engine, automated timesheet check in/out using a mobile app, a new architecture framework, a goal tracking app, a conversion tool, hotkey navigations, and an on-screen calculator. It was a great few days, with lots of passion, collaboration, discussions and of course nerf gun battles.

HackIt Hackathon Winners

Xero Achievers Hackathon Winners

What is a hackathon?

hackathon is where there is free rein to work on projects the team think will be useful, innovative or cool. Our events kick off with a traditional hot American breakfast to keep the energy levels high for the day. Then, the fun begins.

Regularly scheduled work takes a back seat while the team build, code and hack away on something that interests them – whether it’s an issue they want to solve, a process they’d love to improve, or something completely random they want to try. They’re encouraged to think outside of the box and they have the chance to collaborate with other team members they may not normally work with.

There’s a few key reasons why we do these events:

  • Thinking out of the box – gives an opportunity for those radical ideas that would never be prioritized.

  • Fostering innovation – If there are no constraints then anything is possible.

  • Enjoying work – Culture is a huge part of working here and these hackathons help to make Xero a great, fun, place to work.

These hackathons embody our company culture of creativity, challenging the norm and having fun whilst we do it. Giving our teams the freedom to work on whatever they want for a couple of days keeps them on their toes and challenges them, both creatively and technically. We believe that being surrounded by innovative ideas helps develop new ones, and pushes us to think outside the box.

Already started thinking about a project you’d work on? If you think you might be a good fit for the Xero team, head on over to our careers page to apply for an open position!

 

Get paid faster with SMS My Debtors

SMS My Debtors Xero Add-onSMS My Debtors sends friendly SMS reminders before an invoice falls due and follows up invoices that remain overdue. Don’t get lost in your customer’s inbox! Research shows that SMS messages convey more urgency, have eight times the response rate and in most cases are read within 90 seconds.

Who is it for?

Businesses looking to reduce their debtor days and in turn increase cash flow.

How it works with Xero

Set and forget! Continue to use Xero as you do now and SMS My Debtors will sync daily and send reminders on overdue invoices. Saving you valuable time and headache.

Where you can use it

It’s available around the world, including Australia, New Zealand US, UK and Canada.

Try out SMS My Debtors for free

You can sign up to try out SMS My Debtors with Xero for free.