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Xero Developer Day 2014

This year’s Australian Xerocon conference in Sydney was also the venue for the global Xero developer conference, breaking another record for attendance with over 300 in the room. Add-on partners and developers from around the world are in town, many of them exhibiting at Xerocon on Thursday and Friday.

Crowd shot 1

It is really humbling to see the amazing following the Xero ecosystem has – we announced over 18,000 developer registrations at the conference, but nothing brings home the vibrancy of the ecosystem more than meeting developers in person who have come from far and wide for developer day and Xerocon. We have attendees from various parts of the US & UK here in Sydney, but the prize for furthest traveller goes to Dublin based Transfermate, a distance of 17,203km!

Chris Ridd – Xero in Australia

Chris Ridd

“I’m so stoked to be standing here today kicking off Dev Day,”
Chris Ridd, Managing Director, Xero Australia

Chris outlined Xero’s rapid growth in Australia – from 7 staff when he joined the company in 2011 to 161 today – but adds that the company is building sustainable growth. Xero in Australia has facilitated $54 billion in transactions, and processed $1 billion worth of payroll in July alone.

He told add-on partners & developers that Xero remains committed to having an open platform, and is forming great partnerships with developers and with accountants.

Cloud is still the most effective delivery model for software. The company is investing more in the cloud integrator channel – there are currently 27 cloud integrators – because a lot of accountants don’t have the skills to implement some of the Xero add-ons. Small businesses also need to be reassured about the safety and utility of the cloud.

Chris announced that an improved new add-ons directory will allow searching not only by function, but also by industry – news that was met with cheers from some of the developers in the room.

The company has 35 developers in Melbourne alone and has already released the first product developed there. That capability will only grow as Xero builds a facility for developers at the Melbourne head office and hires more developers.
Continue reading ›

 

Award-winning customer experience team

Bronze Stevie® Award for Xero's Global Customer Experience teamIt’s awards season! Alongside the recent announcement that our Design team are finalists in NZ’s Best Awards, our Global Customer Experience team won a Bronze Stevie® Award in the 2014 International Business Awards™. The award is in the Customer Service Department of the Year Category – Computer Services and Computer Software.

We always feel the love from our customers, but it’s still great to get the recognition across our peers and to put an official stamp on what we do. We set out to be different and we take massive pride in helping our customers get the most out of Xero. We also take pride in having real Xeroes looking after our customers and it completely validates how Xero support just works.

The theme of our entry was on keeping Customer Support ahead of the game in the fast-paced environment we operate in. The way we train our very own Xero superstars on all things Xero and how important it is to deliver fantastic and timely service to our customers. Continue reading ›

 

General ledger integration and other updates to Australian payroll

As usage continues to grow rapidly we’ve released updates to Australian payroll today. We hope you’ll find them helpful.

Seamless accounting and Australian payroll

Since Australian payroll was released you’ve had to deal with the manual process of creating a draft bill to update the general ledger with payroll information. This introduces costly mistakes and makes the process confusing and overly manual. So we’ve fixed it!

From today, transactions from payroll will seamlessly flow through to and impact the general ledger immediately – the way it should be with payroll transactions represented as journals. This impacts the Profit & Loss and Balance Sheet, reflecting the impact of the approved payroll immediately.

We’ve added a new Wages Payable Account field within payroll settings to record the net wages payable amount of each pay run within the journal. This provides you the benefit of keeping your wages payable transactions separate from accounts payable.

Another frequently requested feature is the payroll expense journal. It contains the same transaction information you’re used to seeing within the draft bill. The net wages are not recorded against Accounts Payable but the new Wages Payable account. Reconciling your net wages will now require you to allocate the spent transaction to your wages payable account, instead of a payroll bill.

To assist you in learning the new process, we’ve created a short video demonstrating the change. Continue reading ›

 

Employee notes and other updates to US Payroll

Today we’ve released updates in US Payroll with a focus on the employee. This follows on from our recent release of the API for US Payroll.

Employee Notes

A frequent request in Community has been a place to store comments or notes against employees. We give you ‘Notes’.

US Payroll – Employee Notes

Notes allows you to store information against an employee. It could be used for emergency details, to record important conversations or literally whatever you need to store.  All notes are time and date stamped and only accessible to payroll administrators. We’ll be connecting this area to Files in the future so you can store important documents as well.

Employee setup

To process payroll for an employee there’s a minimum level of information we need to capture. We’ve introduced a quick setup guide to outline the three screens that need to be completed at a minimum. As each screen is successfully saved it will update and disappear once complete. Entering employees tax information results in a more accurate calculation of tax withholdings. If you have their information handy we suggest filling it in right away. If not come back to it later. Continue reading ›

 

Xero a finalist in NZ’s Best Awards

The Xero design team is excited and humbled to be on the shortlist of 2014 Best Awards finalists. These are the top design awards in New Zealand – the calibre of finalists each year is truly awe inspiring. Do yourself a favor and spend some time looking at past entries and winners. This is the first time we’ve submitted entries – normally we’re too overwhelmed with work to put together submissions. This year we made sure to set aside the time, so we’re especially pleased to have seven projects in the running!

Admittedly, we have mixed feelings about awards. Winning awards is not our focus and we don’t want it to distract us. We pour our hearts and souls into every project with our total focus on creating a better experience for the millions of people who visit our web site every day and work with our software every day. Empathy drives us to constantly push for better experiences and ultimately help small businesses enjoy building and running their business. This involves increasing our understanding of our audience and their needs, always challenging ourselves to do work that makes a difference and has impact – work that makes people smile – and constantly testing our solutions with real people. We’re always learning how to create better experiences and having heaps of fun along the way. It’s a thrill to look back on this work with pride, but also to realize that our best work is still to come.

Some of Xero's beautiful designs made the shortlist of 2014 Best Awards finalists

 

How to make a banker fall in love with you

Today’s guest post is written by Gene Marks, small business owner, author and columnist. He writes regularly for leading US media outlets such as The New York Times, Forbes, Inc. Magazine and Entrepreneur. Learn more at genemarks.com.

I have a client named John and he runs a company near Philadelphia here in the US. And his banker has fallen in love with him. Now calm down, it’s not that kind of love. It’s a different kind. The business kind. In fact, John is quite popular with a few other bankers in the area.

Get the bank to give you a small business loan

Image courtesy of jesadaphorn at FreeDigitalPhotos.net

John employs 80 people. He distributes cabling into the utility industry. And, as the utility industry recovers, he’s been growing. John’s company grosses about $12 million per year and nets around $700K, which is not bad. He owns the company with two other partners. He bought the company back in 1994 and has been profitable every year. He already owns two buildings, which he previously financed and now he wants to buy another down the street.

And the banks are falling over him. They all want to give him a small business loan. Why? Because John is the kind of small business owner banks in the US love.

He has assets. He has history. He has customers and contracts and enough cash flow to easily service the additional debt. He has personal collateral. He has two internal accountants. He generates monthly financial statements. He submits to a yearly review by an outside accounting firm. He pays his bills. He is growing. He is looking to hire more people. In other words, this is a guy that a bank can profit from. And why not? Banks are businesses too. They deserve to make money. Continue reading ›

 

RBS and NatWest Direct Feeds – An Update

single-ledger-EDM-1Two days ago we announced that customers with business current accounts with RBS or NatWest would be migrated to direct feeds, and that although this would be free for twelve months for people with existing Yodlee feeds, that ultimately there would be a £3.50 per month charge per RBS or NatWest business current account.

We believe that direct feeds provide better reliability, and that having a direct relationship with RBS and NatWest will give customers more assurance that the feed will continue to be available long-term. However we have been listening and we have taken on board the feedback and agree that you should have the choice between the feeds provided by Yodlee, and the premium feeds that are available directly from RBS and NatWest.

If you are happy to continue with the Yodlee feeds for your RBS or NatWest business current accounts, you do not need to do a thing, your feeds will continue as normal. If, however you would like to switch to the additional assurance of a premium feed, please review the instructions for NatWest and Royal Bank of Scotland in our Help Centre to begin the process of putting the more reliable feeds in place.

Whether you’re a new customer or a customer who already has a feed, we will offer the two alternatives in parallel so that you can make your own decision as to which feed you would like to use. With the direct RBS and NatWest feeds, your statement transactions come direct to us from the Bank, authorised by your signed authority placed with the Bank. There is no third party involved, and you do not need to provide your RBS / NatWest online banking security credentials to set up the feed.

Thank you for all your feedback over the last few days. It is essential that Xero provides customers with the best service possible and although we believe that feeds provided directly by the bank are more reliable and that there is a great deal of value in that, we accept that for some, cost is a consideration so we are pleased to give our customers the choice of source for the data feeds. We really do appreciate all your comments and thoughts. Your passion has made all the difference.

 

Using Google’s Chromebox for Meetings at Xero

Here at Xero we are rolling out Google’s Chromebox for Meetings globally – and for the first time in a long time I am actually excited about meeting room A/V.

Global collaboration is crucial for Xero. Unlike a lot of global corporations that run fairly independently in each country they are based in, we have many teams that have members spread across various locations around the world. For the Xero Internal IT team it has been a huge challenge for us to facilitate the process of these teams working together.

Pre-Chromebox frustration

Prior to the Google move we had multiple methods of communication. This led to confusion and frustration between people and teams – “What do I use to talk to person X in the San Fran office?”. There were many options available and nobody was exactly sure what the correct method was. Adding to this confusion, many of our meeting rooms offered multiple connection methods (room PC, local HDMI/VGA, projector, etc) which more often than not could be difficult to set up. Delays in meetings were frequent. As Xero grew larger the problem also increased and productivity was starting to suffer.Chromebox being used at Xero Continue reading ›

 

Xero Accelerate: Your Holy Grail moment

Xero Accelerate instructor Bruce Phillips

Behind every great story is a great storyteller: one who takes you from difficulty to the happy ending. Today, the story of Xero Accelerate is proudly told by Bruce Phillips of Harshman Phillips & Company.

Bruce is a US Platinum Partner and Xero Accelerate workshop instructor. When we asked him why he signed on to teach other financial professionals about the cloud, he gave us one amazing story and we’re excited to share it with you:

The “holy grail” moment

Before Xero, I was working in a hosted QuickBooks environment and I was struggling. Then I met Rod Drury (Xero CEO) and experienced the “holy grail”, or what some might call a “light bulb moment”. Xero confirmed what I knew for awhile: That there is a better way to work with clients. And I was fortunate enough to recognize and embrace it.

But I have to say, the light bulb doesn’t turn on as often for practitioners in the United States. Talking with Xero Partners across the globe, I get that many of you are ahead of us when it comes to cloud adoption — and it’s my opinion that folks here are simply reluctant to change. That’s human nature and I get it.

I’m a storyteller at heart

I love sharing my holy grail moment with others. Telling my firm’s stories, both the good and bad, is powerful. Those stories can help people avoid the pitfalls that I faced. And believe me, there were a lot.

Leading the Xero Accelerate workshop is not only exciting — but it’s an opportunity for me to give back to my profession. I get to help foster a pro-cloud environment that encourages more pro-active and savvy conversations. And that’s where more light bulbs go on. When others get it, and they see the power of the cloud and of Xero, it’s electric. Continue reading ›

 

US Payroll API live with first integration

We’re pleased to announce the general availability of the API for US payroll. This extends the reach of the payroll API to Australia and seven states in the US that covers approximately 40% of the US population.

US Payroll API

The US Payroll API covers the main use cases including employee information, creating and updating timesheets, and processing pay runs. This is the first release of the US Payroll API and there are extra end points that we’ll address in future releases including time off and holidays. Developers will be familiar with the same pattern being used as the other Xero and payroll API endpoints. The same OAuth process is utilised, but with the addition of granular permissions.

US Payroll API Continue reading ›